Contact Us

Guelph Hydro Electric Systems Inc.
395 Southgate Drive
Guelph, Ontario N1G 4Y1
Please click here for a map to our office
Tel: 519-822-3017


Customer Service & Billing Inquiries:
Tel: 519-822-3010 (8:00 AM - 4:30 PM, Monday through Friday, excluding statutory holiday)
Fax: 519-822-0960
Email Customer service - cservice@guelphhydro.com
Email Credit and Collections - creditdepartment@guelphhydro.com
Cashier and Drop Box Locations:click here


Downed power lines, children playing near power lines or transformers or other emergency situations:
Call: 911


Power Outages and Emergencies
Regular business hours: 519-822-3010
Outside of regular business hours: 519-822-3014


Call Before You Dig - Underground Cable Locating (24-hours/day - every day)
Call 1-800-400-2255
or visit www.on1call.com



Water Services
Guelph Hydro invoices and collects water and wastewater charges on behalf of the City of Guelph.
For billing and payment inquiries, please contact: 519-837-5627.
For water service, please contact the City of Guelph - www.guelph.ca


Media Inquiries
Tel: 519-837-4703
Email:media.relations@guelphhydro.com
Urgent after-hours media calls may be directed to 519-822-3014 where, depending on severity of the matter, return contact will be made either immediately or the next business day


General Information
Tel: 519-822-3017
Email:info@guelphhydro.com


Careers:
Email:hr@guelphhydro.com


Smart Meters and Time-of-Use Rates for Electricity
Email:smartmeters@guelphhydro.com
Email:timeofuse@guelphhydro.com


Purchasing Department
Email:jsimas@guelphhydro.com


Engineering Department:
Email:amolyneaux@guelphhydro.com


Website:
Email:webmaster2@guelphhydro.com




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