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 Phone scam

Guelph Hydro Customers Warned of Telephone Scam

Guelph Hydro customers should be aware of a telephone scam currently being reported in Guelph. Guelph Hydro customers are receiving phone calls from someone claiming to represent Guelph Hydro and threatening disconnection of electricity service if an overdue account is not paid within 30 minutes through a wire transfer or pre-paid credit card.


Customers are reminded that Guelph Hydro never asks for bank information, a pre-paid credit card payment or wire transfer for overdue accounts. Read more information about this scam

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If you require a temporary disconnection from your Guelph Hydro services in order to safely upgrade your electrical equipment, trim trees etc., please fill in a Planned Maintenance Outage Request form. A member of our team will contact you regarding your request.

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