Skip to content

Accounts and Billing | Business

 Phone scam

Guelph Hydro Customers Warned of Telephone Scam

Guelph Hydro customers should be aware of a telephone scam currently being reported in Guelph. Guelph Hydro customers are receiving phone calls from someone claiming to represent Guelph Hydro and threatening disconnection of electricity service if an overdue account is not paid within 30 minutes through a wire transfer or pre-paid credit card.

 

Customers are reminded that Guelph Hydro never asks for bank information, a pre-paid credit card payment or wire transfer for overdue accounts. Read more information about this scam

Woman on laptop holding credit card

My Account Online is now myenergy view! myenergy view logo

Register for myenergy view to view and pay your bill, make changes to your account or register for ebilling. 

Login PipeFirst Time User? Register for Online Access PipeForgot PIN? PipeUpdate Profile

a calculator and a pen lying on a bill

Billing

Hydro bills contain a lot of detailed information. Select an option to view and learn about your bill.
View Bill Billing Options PipeebillingBilling Adjustments High Bill Analysis 
Retail Energy Contracts PipeMonthly Billing

Image of flashlight

Planned Maintenence Outages

If you require a temporary disconnection from your Guelph Hydro services in order to safely upgrade your electrical equipment, trim trees etc., please fill in a Planned Maintenance Outage Request form. A member of our team will contact you regarding your request.

Planned Maintenance Outage Request Form

finger pushing a pay button on a computer keyboard

Payments

Explore the variety of convenient and time-saving options for paying your bill. Note:

Appointments are required to visit Guelph Hydro offices. To schedule an appointment please call Customer Service at 519.822.3010, or email Customer Service.
Pay Bill View Payment History Payment OptionsPre-Authorized PaymentLate Bill PaymentNon-Payment of Account / Collections

hydro meter on the exterior of a home

Rates, Charges and Regulation

View current electricity rates and service charges as approved by the Ontario Energy Board.

Guelph Hydro Rate CardPipeEnergy Pricing for Small Businesses  | Energy Pricing for Medium and Large Businesses Time-of-Use RatesPipeTime-of-Use CalculatorsPipeMiscellaneous ChargesPipeDebt Retirement Charge Exemption FormPipeConditions of ServicePipeLate Payment ChargesPipeSecurity DepositsPipe

white lightswitch lying in the grass

Energy Management - saveONenergy™

Learn about programs to help your business reduce energy consumption and save money

Demand Response Small Business Lighting Retrofit Program PipeAudit Funding PipeExisting Building Commissioning PipeHigh Performance New ConstructionPipeProcess and Systems PipeNew Home Construction Pipe   Social and Assisted Housing

Designed by eSolutionsGroup