or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
Planting a tree?
Digging a garden?
Building a fence?
Installing a walkway or light standard?
Call Ontario One Call Before You Dig at 1.800.400.2255
It is getting pretty crowded underground. There could be gas pipelines, electrical services, telephone and cable TV as well as water and sewer connections. In addition to these types of buried services to your home or business, there could be distribution networks for utilities that serve your neighbourhood and community. In some cases, such as pipelines and fiber optic cables, they may even be part of a national route.
Failure to obtain locates leading to subsequent utility damages carry multiple fines, fees to repair damaged utilities, and more. However, the most important reason to get locates is to put safety first!
Before starting any digging or drilling around your house or business Contact Ontario One Call to locate all underground utilities (electricity, gas, telephone, etc.) before you dig. This free service could save your life - or the life of a family member or employee.
It is also the law under the Ontario Occupational Health and Safety Act: all underground utilities must be located before you dig.
You can reach Ontario One Call at 1.800.400.2255 or visit them online.
The very first step is to determine whether you, the Homeowner, will complete your excavation or if you will be hiring someone to complete the excavation for you (Landscapers, Fence Post Companies, etc.). The person physically completing the excavation is responsible for obtaining locates, regardless of whose property the excavation is occurring on. For example, if you have hired a landscaper to work in your backyard, they are required to have locates in their company's name.
The next step to planning your locate request is to provide Ontario One Call's Members with notice of your job. Ontario One Call requires a minimum of five business day's notice to complete a locate.
Once those two steps have been completed, submit your locate request by visiting Ontario One Call or calling 1.800.400.2255. For the fastest telephone service, try calling in the evening (after 7:00 PM).
Ontario One Call is open 24 hours a day, every day of the year to take your locate request!
For more information, visit the Ontario One Call website.
And when you are planning a project, don't just think about what is underground. Look up! If you are working at any height near hydro wires, keep in mind where a branch you are sawing may land or where you need to manoeuvre a ladder. If you have any doubt about the safety of your project, please call our office at 519.822-3010.