or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
Guelph Hydro requires at least three metres of clearance in front of pad-mounted transformers and at least 1.5 metres on the sides in order to perform system checks or emergency work.
If you have any trees, shrubs, greenery or fencing around a transformer box on your property, they will need to be removed to allow Guelph Hydro's crews to access and service the units.
Transformer boxes should be treated with respect. These transform high voltage electricity to low voltage electricity which is then carried in insulated underground power lines to your home.
Children should not play on transformer boxes or switching cubicles. They are safe to touch providing they are closed, locked and not damaged. Children should never poke wires, sticks or other objects into the enclosures. A good rule to follow is to encourage your children to stay away from these enclosures. If you see a transformer box that is unlocked, open, looks damaged or appears to have been tampered with please call us at 519-822-3010.