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Posted Friday, May 19, 2017

(GUELPH, ON) May 19, 2017 – For the convenience of customers, Guelph Hydro Electric Systems Inc. is extending its call centre hours for the summer. Customers who are moving or who have questions about their Guelph Hydro bill or services can call 519-822-3010 to speak with a representative from 8:00 a.m. to 6:00 p.m., Monday to Friday, excluding statutory holidays. Outside of business hours, customers can open or close accounts online at www.guelphhydro.com. Customers can also contact Guel...

Posted Tuesday, May 16, 2017

Powerline Safety Week - consumer adMay 15 to 21 is Powerline Safety Week ┬áDon’t take safety for granted, always be aware of overhead and underground wires. GUELPH & WATERLOO REGION, ON (May 16, 2017) – The impact of coming into contact with a powerline is instant and often lethal. Within the past decade, 23 Ontarians have died due to contact with live powerlines,[1] and many more people have been seriously injured. Even getting too close to a powerline can kill you or cause serious injury. Electricity rarely giv...

Posted Thursday, May 11, 2017

Call before you digUnderground cable locates required before spring garden projects start Guelph Hydro is reminding customers that if their spring gardening or landscaping projects include planting shrubs or trees, or installing fences, decks or pools, they must contact Ontario One Call to arrange a freeunderground locate at least five days before doing any digging. It’s the law. Many homeowners are unaware that before digging on one’s property, it is necessary to contact Ontario One Call to arrange ...

Posted Tuesday, May 09, 2017

Callers threaten immediate disconnection for overdue hydro account Energy+ Inc., Guelph Hydro Electric Systems Inc., Kitchener-Wilmot Hydro Inc., and Waterloo North Hydro Inc. are warning customers to be aware of a telephone scam targeting electricity customers across the province. Electricity customers in Ontario have reported receiving phone calls from individuals claiming to represent the local electricity distribution company. The caller threatens immediate disconnection of electricity ser...

Posted Monday, April 24, 2017

Guelph Hydro logoGuelph Hydro donates 500 trees to Trees for Guelph Guelph Hydro Electric Systems Inc. is donating 500 trees to Trees for Guelph in recognition of the 5,000 customers who signed up for paperless ebilling in 2016 as part of the Guelph Hydro 1-2-3, Plant a Tree promotion. Under the 1-2-3, Plant a Tree promotion, the company donates one tree for every ten customers who sign up for ebilling. Since the program’s launch in 2015, more than 10,000 customers have registered for paperless ebilling,...

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