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Equal Payment Plan Reconciliation Process

Each February / March, Guelph Hydro reviews the accounts of all Equal Payment Plan customers to settle any outstanding account balances and determine the equal payment amount to be paid for the next 12 months. Your Equal Payment Plan Reconciliation statement sent out in late February or early March. Please review your statement when it arrives to see what your new monthly payment will be.

View a sample Equal Payment Plan Reconciliation statement

If an Amount is Owed to You

If the annual reconciliation shows an overpayment, or credit, on your account, the amount is automatically rolled into next year’s Equal Payment Plan, resulting in lower monthly payments.  If the credit on your account exceeds your average monthly bill, you have two choices:

  1. You can have the amount rolled into next year's Equal Payment Plan, or
  2. You can have the credit issued to you as a cheque.

Guelph Hydro recommends you have the credit rolled into the next year’s Equal Payment Plan to reduce your monthly payment, but should you choose to have the credit issued as a cheque, the request must be received by Guelph Hydro no more than 10 days from the date of the Equal Payment Plan Reconciliation statement. We strongly encourage you to review your Equal Payment Plan statement when you receive it to ensure cheque requests are made on time. 

If an Amount is Owed by You 

If the annual reconciliation shows an underpayment, or balance owing, remaining on your account, the amount owing is automatically rolled into next year’s Equal Payment Plan, increasing your monthly payments.  

How can I tell if there is a credit or a balance owing on my account? 

Credit and balance owing amounts are listed on your monthly Equal Payment Plan statement. We encourage you to review your statement periodically so you can see the status of your account and make any adjustments if necessary.

If there is a dash next to your balance forward, there is a credit on your account.
If there is no dash next to your balance forward, there is a balance owing on your account.

What options do I have if I want to reduce the balance owing on my account?

If you want to reduce a balance owing on your account, you can:

  • Make extra payments to bring the balance down.
  • Contact our Customer Service Department to request an additional withdrawal.
  • Contact our Customer Service Department to request an increase in your Equal Payment amount.
  • Check your account on MyEnergy View to see where you can make adjustments to your electricity consumption.

How did the balance owing on my account get so high?

In addition to seasonal changes (electric heating and lights in the winter, air conditioning and pool pumps in the summer), an increase to the balance owing on your Equal Payment Plan is usually related to changes in your household electricity or water consumption, such as:

  • A water leak
  • Installing a pool or hot tub
  • Electric heating
  • An increase in the number of people residing in your home
  • Moving residences
  • A change in job shifts
  • Adding a new appliance, such as a humidifier or space heater
  • Doing more laundry (I.e. new baby in the household)

You can see where energy consumption patterns have changed by registering for MyEnergy View and looking at your consumption patterns, or by referring to the “Electric Consumption” chart located on the back of your Equal Payment Plan statement.

Understanding Your Equal Payment Plan Reconciliation Statement

Your Equal Payment Plan Reconciliation Statement can be identified by the words "Budget Settle-Up Statement" at the very top. View a sample reconciliation statement 

Below is a close-up view and description of some of the key sections of your Equal Payment Plan Reconciliation statement. 

Section 1: Equal Payment Plan Balance 

Section 1 Budget Balance Forward

The Equal Payment Plan Balance Forward on your Equal Payment Plan Reconciliation statement is similar to the Equal Payment Plan Balance Forward on your monthly statement: 

  • “Previous Equal Payment Plan Balance” is the balance on your account from the previous month, carried forward
  • “Payments” are any payments withdrawn from your bank account
  • “Adjustments” can be any additional payments or charges to your account, such as an extra payment, interest charges, or NSF fee.

Section 2:  Equal Payment Plan Balance Forward and Charges Incurred

The Equal Payment Plan balance forward is the balance left on your account at the end of that year’s Equal Payment Plan.

  • If there is a dash next to your balance forward, there is a credit on your account. This credit will be rolled into the next year's Equal Payment Plan, resulting in a lower monthly payment. If the credit on your account exceeds your average monthly bill, you can either choose to have the amount rolled into next year's Equal Payment Plan, or have the credit issued to you as a cheque. Requests to have the credit issued as a cheque must be received by Guelph Hydro no more than 10 days from the date of the Reconciliation Statement.
  • If there is no dash next to your balance forward, there is a balance owing on your account. This balance will be rolled into the next year's Equal Payment Plan, resulting in a higher monthly payment.

The Your Electricity Charges section lists charges incurred in the current billing period 

Section 2 Current Charges

Should you choose to discontinue with the Equal Payment Plan, the Invoice Total is the amount that would be due for immediate payment to Guelph Hydro, or credited to your account. 

Section 3: Your New Equal Payment Plan Monthly Payment

Section 3 New Equal Payment Plan Amount

This section shows your new Equal Payment Plan amount and the date your bank account will be debited. 

Your new Equal Payment Plan amount is calculated by taking the sum of all of the charges on your account over the previous 12 months, including the reconciliation amount, and dividing it by 12. This is the amount you will be paying on your Equal Payment Plan until your account is next reconciled or reviewed.

 

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