or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
Below you will find a close-up view and description of some of the key sections of your Equal Payment Plan monthly statement.View a sample statement here.
Your "Equal Payment Plan Balance Forward" is the balance on your account from the previous month:
This section lists the charges incurred in the current billing period.
Your “Current Equal Payment Plan Balance” is the sum of the “Equal Payment Plant Balance Forward” amount listed at the top of the bill and the Invoice Total.
This amount will appear as the “Previous Equal Payment Plan Balance” on your next Equal Payment Plan invoice.
Should you choose to discontinue with the Equal Payment Plan, this is the amount that would be due for immediate payment to Guelph Hydro, or credited to your account.
This is your monthly Equal Payment Plan withdrawal amount (budget amount) and the date it will be debited from your bank account.
Please review your Equal Payment Plan statements periodically to determine if any adjustments are necessary.