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Medical Equipment - Emergency Call List

If your life, or the life of a loved one, depends on electrically-powered medical equipment, such as a ventilator or kidney dialysis machine, you are encouraged to call our Customer Service Department at 519.822.3010 to self-declare and be placed on the Guelph Hydro Medical Equipment Emergency Call List.

Please be aware that we cannot guarantee an uninterrupted supply of electricity. However, if your name is on our list, we will make every reasonable effort to inform you ahead of time of scheduled power outages so you can make arrangements to have back-up power to support your critical equipment.

When power is being restored after an unplanned outage, an attempt will be made to be sensitive to the needs of the customers on the list.

For more information or to place your name on the Medical Equipment Emergency Call List, contact Customer Service at 519.822.3010 or fill in our Emergency Call - Medical Reasons form

Be Prepared for any Emergency

While Guelph Hydro has one of the most reliable electricity distribution systems in Ontario, power outages can occur due to lightning strikes, extreme weather conditions, equipment failure or animal interference. Therefore, an uninterrupted supply of electricity cannot be guaranteed.

Customers on electrically-powered life support systems are advised to make arrangements to prepare for scheduled or unplanned power outages.

  • Keep phone numbers of emergency response agencies (e.g., 911, hospital, fire department, police) in a convenient location, in the event emergency assistance is needed.
  • Have an alternate plan in place to ensure the continuity of any life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage, going to the hospital, using a back-up generator or uninterruptable power supply (UPS).
  • Electric garage door openers will not operate during any power interruption. Have an alternate plan.
  • If using a back-up generator, customers are responsible for the safe installation, use, and maintenance of any back-up power.
  • Purchase equipment that has battery back-up. Remember to keep the battery charged and to test the battery every six months.
  • Ensure that you have a back-up telephone if you use a cordless or other telephone that is dependent on electricity.
  • Have a battery-powered radio on hand and a supply of fresh batteries to stay aware of news and other information.
  • Keep an emergency box or bag of supplies, such as medical items, flashlights and candles, canned food and manual can opener, and water packed at all times. It's much easier to locate one box or bag of supplies in the dark rather than searching around the house looking for each item.
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