or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
If your life, or the life of a loved one, depends on electrically-powered medical equipment, such as a ventilator or kidney dialysis machine, you are encouraged to call our Customer Service Department at 519.822.3010 to self-declare and be placed on the Guelph Hydro Medical Equipment Emergency Call List.
Please be aware that we cannot guarantee an uninterrupted supply of electricity. However, if your name is on our list, we will make every reasonable effort to inform you ahead of time of scheduled power outages so you can make arrangements to have back-up power to support your critical equipment.
When power is being restored after an unplanned outage, an attempt will be made to be sensitive to the needs of the customers on the list.
For more information or to place your name on the Medical Equipment Emergency Call List, contact Customer Service at 519.822.3010 or fill in our Emergency Call - Medical Reasons form.
While Guelph Hydro has one of the most reliable electricity distribution systems in Ontario, power outages can occur due to lightning strikes, extreme weather conditions, equipment failure or animal interference. Therefore, an uninterrupted supply of electricity cannot be guaranteed.
Customers on electrically-powered life support systems are advised to make arrangements to prepare for scheduled or unplanned power outages.