or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
Severe weather can cause damage to electrical equipment attached to your home such as the masts and pipes pictured here. This equipment belongs to the homeowner and will need to be repaired to make it safe before Guelph Hydro can restore service.
Typically, a homeowner’s ownership of electrical equipment begins where the wires attach to the house. This means the wire from the pole to the house is generally the utility’s, but the wires inside the mast/pipe, the mast, and those attached to and in the house belong to you. If this equipment is damaged, you need to arrange repairs before Guelph Hydro can safely reconnect power. You should start this process immediately.
If you suspect or know of electrical damage to your property, hire a Licensed Electrical Contractor to assess the situation and make repairs. We strongly recommend you don’t attempt major electrical repairs yourself.
Note that in Ontario if you are hiring someone to do electrical work, they must be a Licensed Electrical Contractor. General handymen and other service providers cannot do this work. Using an unlicensed person will cause delays in power reconnection and may affect insurance claims.
To find a Licensed Electrical Contractor, go to http://www.esasafe.com and click on ‘Find a Licensed Electrical Contractor in My Area.’ There are more than 7,000 in Ontario.
Licensed Electrical Contractors are required to display their ESA/ECRA licence number on their work vehicle and paperwork. Look for it when you meet them.
Burst pipes, burst or backed-up watermains, and other sources may cause flooding in your home. If there is water in your basement above the level of electrical outlets or near your electrical panel, contact Guelph Hydro to disconnect your power before you enter the basement.
Electrical equipment and wiring that has been exposed to water through flooding may be dangerous if re-energized without proper evaluation and reconditioning or replacement by qualified persons.
For detailed information about electrical safety in your home after a flood and for a list of qualified electricians, visit the Electrical Safety Authority website, please visit the Electrical Safety Authority website.