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Accessibility

Guelph Hydro Electric Systems Inc. is firmly committed to providing accessible, quality service to all customers and visitors. It is our goal to ensure that all members of the public receive the same level and quality of service, regardless of any barriers there may be.

Our Customer Service staff, along with the rest of our employees, have been trained to accommodate the needs of customers with disabilities.

If you have any questions, or would like to request any of our website or other business materials in an alternate format, please do not hesitate to contact us as follows:

  • Telephone:  519-822-3010
  • Fax: 519-822-0960 - Attention: Customer Service - AODA
  • Email: cservice@guelphhydro.com - Attention: Customer Service - AODA
  • Mail: Guelph Hydro Electric Systems Inc., 395 Southgate Drive, Guelph, ON, N1G 4Y1 - Attention: Customer Service - AODA

In the event your question or concern is not resolved, a letter should be sent to: Guelph Hydro Electric Systems Inc., 395 Southgate Drive, Guelph, ON, N1G 4Y1 - Attention: Vice-President, Human Resources - AODA.


Accessible Building Features

  • Power-operated, automatic door openers on main entrances
  • Wheelchair available
  • Wheelchair accessible washrooms for visitors and employees
  • Lowered counters in our front Reception area
  • Elevator to second floor
  • Sidewalk curb for wheelchair and walker access

Should there be a planned or temporary disruption of accessibility features identified as required for your visit to our facilities, the representative you are meeting with will provide advance, reasonable notice by making every reasonable effort to contact you. Alternate arrangements suitable to both parties will be made.


Feedback

Feedback from the public is welcomed as it may help us to identify areas that require change and encourage continuous improvement.

  • Telephone:  519-822-3010
  • Fax: 519-822-0960 - Attention: Customer Service - AODA
  • Email: cservice@guelphhydro.com - Attention: Customer Service - AODA
  • Mail: Guelph Hydro Electric Systems Inc., 395 Southgate Drive, Guelph, ON, N1G 4Y1 - Attention: Customer Service - AODA
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