or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
Guelph Hydro customers are served by one of the most reliable electrical systems in Ontario. However, when power outages occur as a result of an upstream loss of power, severe weather, equipment failure, tree contact, wildlife interference or vehicle accidents, we work hard to restore service as quickly as possble.
In the event of widespread power outages, we restore power in phases starting with critical infrastructure and progressing through to individual homes. Find out more.
Disclaimer: While Guelph Hydro updates the linked outage map approximately every minute, the data available may be limited due to network and communication delays. Guelph Hydro Electric Systems Inc. does not warrant or assume any legal liability or responsibility for the use, accuracy, completeness or usefulness of any outage map information.
Downed power lines? Call 911
Downed power lines may be live even if they don't spark and dance like in the movies.
Keep adults, children and pets far away and call 911
Report a Power Outage
Call our Power Outage Line at 519.822.3014
Please bear in mind that a power outage can impact thousands of customers so the possibility of getting through may be limited. Please be patient and be assured that we will be making every effort to restore service.
Follow @GuelphHydro for information during widespread outages
Note: Twitter account is only monitored during regular business hours