or call 519.822.3010
or Email Customer Service
To schedule an appointment, call or email Customer Service.
A number of special programs are available in Ontario to help low-income energy consumers. You need to meet certain criteria to qualify for these programs:
The Ontario Energy Board's Ontario Electricity Support Program (OESP) is helping make electricity more affordable for low-income households by providing a monthly credit on qualifying customers' electricity bills.
The amount of the credit will depend on the number of people in your home and your combined household income
Read the Ontario Electricity Support Program brochure to see how much of a credit you could receive on your bill if you meet the eligibility requirements.
Customers must apply to receive the credit. To apply you will need:
- Your electricity bill
- Birthdates and names of all residents in the home as registered with the Canada Revenue Agency
- Social Insurance Numbers, Individual Tax Numbers, or temporary taxation numbers for residents over the age of 16
Apply online - Visit the Ontario Electricity Support Program website to complete an online application
Apply by telephone - Call 1-855-831-8151 (toll free within Ontario)
TTY to TTY for hearing or speech impaired customers - Call 1-800-855-1155
Low-Income Customer Service Rules
Low-income households are also eligible for the Ontario Energy Board Low-Income Customer Service Rules and may request:
County of Wellington - Social Services Department
129 Wyndham Street North, Guelph, Ontario N1H 4E9
519-837-2670 ext. 3712