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Helping Customers in Need

Help for Low-Income Consumers

A number of special programs are available in Ontario to help low-income energy consumers. You need to meet certain criteria to qualify for these programs:

Ontario Electricity Support Program (OESP)

OESP Brochure cover

The Ontario Energy Board's Ontario Electricity Support Program (OESP) is helping make electricity more affordable for low-income households by providing a monthly credit on qualifying customers' electricity bills. 

The amount of the credit will depend on the number of people in your home and your combined household income

Find out how much you could receive

Read the Ontario Electricity Support Program brochure to see how much of a credit you could receive on your bill if you meet the eligibility requirements. 

Apply to receive a credit on your bill

Customers must apply to receive the credit. To apply you will need: 
- Your electricity bill
-  Birthdates and names of all residents in the home as registered with the Canada Revenue Agency
-  Social Insurance Numbers, Individual Tax Numbers, or temporary taxation numbers for residents over the age of 16

 Ready to apply?

  • Apply online - Visit the Ontario Electricity Support Program website to complete an online application

  • Apply by telephone - Call 1-855-831-8151 (toll free within Ontario)

  • TTY to TTY for hearing or speech impaired customers - Call 1-800-855-1155 

Low-Income Customer Service Rules

Low-income households are also eligible for the Ontario Energy Board Low-Income Customer Service Rules and may request:

  • A waiver of a security deposit

  • The return of a previously paid security deposit after any outstanding arrears have been paid

  • An equalized payent plan without needing to enrol in an automatic withdrawal payment plan using a financial institution

  • An enhanced arrears (overdue) payment schedule


 Low-Income Energy Assistance Program (LEAP)

  • Emergency financial assistance – This program provides a one-time grant towards your electricity or natural gas bill if you are temporarily unable to make ends meet in an emergency situation. IMPORTANT: Guelph Hydro customers must apply for this program through the following social service agency:

County of Wellington - Social Services Department

129 Wyndham Street North, Guelph, Ontario  N1H 4E9

519-837-2670 ext. 3712

Special Payment Arrangements

  • If you are experiencing financial difficulties, please contact the Guelph Hydro Credit Department at 519-822-1750 to discuss special payment arrangements.
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