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High Bill Analysis - Residential

Why Your Bill May be Higher than Expected

If your hydro bill seems higher than expected, there are a number of contributing factors you need to consider.

Common Causes of High Bills

Your Guelph Hydro bill consists of charges for electricity, water and wastewater.

Electricity and water usage varies from month to month largely due to temperature and whether or not you have air conditioners, electric heaters or pool pumps running, for how long and at what time of day.

If your bill is higher than you expected, here are some steps you can take:

  1. Check to see if the length of the billing cycle was the same as the previous bill. Billing cycles vary somewhat due to weekends and holidays so, even if you use the same amount of energy per day, your bill may vary.
  2. Compare your bill to the same time period last year. Use My Account Online to view your bills online or call our Customer Service Department at 519-822-3010.
  3. Determine if it is the electricity portion or the water portion that has increased over the last year
  4. Analyze the reason for the increase.

Want to make your payments more predictable?

Sign up for Guelph Hydro's Equal Payment Plan. It evens out your energy costs throughout the year so you pay the same amount each month. Knowing what to expect will make it easier to manage your monthly expenses.  

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