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Non-Payment of Account / Collections

If your bill is overdue, Guelph Hydro will contact you by email, by mail, by telephone and, in some cases, in person to remind you that your bill is past due. 

Difficulty Paying Your Bill?

If you are having difficulty paying your bill, we encourage you to contact our Credit and Collections Department at 519-822-1750. Our staff can provide you with options such as equal payment plans or automatic withdrawals from your bank account that may make it easier for you to budget for electricity.

They will also inform you of payment assistance programs that may help you.

We can also arrange for special payment plans that will take your personal circumstances into consideration. Customers who agree to a repayment arrangement and follow that arrangement will not have their service disconnected.

When all else fails, Guelph Hydro will make decision to disconnect a customer’s electricity service; but that is a last resort.

Disconnection Process

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