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Outage Safety Tips

In the Event of a Power Outage

DO NOT CONTACT 911. This is intended for Fire, Police and Ambulance emergency calls only, including reporting downed power lines which can be deadly.

In the event of a power outage, customer smart meters send out a "last gasp" signal to our system control room indicating there has been a loss of power.

Many outages can be rectified using remotely operated switches. If this is not possible, Guelph Hydro emergency crews are deployed rapidly to make repairs and restore power to customers as swiftly as possible.

In the event of a major power outage, power outages will show up as red dots on our Power Outage Map, radio stations will report updates and information is also Tweeted (@guelphhydro). 

Reporting a Power Outage

If you wish to report a power outage or emergency, please call our Power Outage Line at 519.822.3014.

Please bear in mind, however, that a power outage can impact thousands of customers so the possibility of getting through may be limited. Please be aware of this possibility and be assured that we will be making every effort to restore service. Please be patient, view our Power Outage Map, listen to local radio stations or follow us on Twitter (@GuelphHydro) for updates.

Downed Power Lines

Downed power lines or trees coming in contact with overhead lines can be deadly. Stay away and call 911.

  • Always assume that downed power lines are energized. Live wires do not necessarily spark and dance like they do in the movies.
  • Never try to move downed wires or remove tree limbs. Call 911 to report the location and then secure the area. 
  • Keep people and pets at least 20 metres (65 feet) away and warn others of the danger.
  • When cleaning up after a storm, make absolutely sure that no power lines are near before cutting or trimming damaged trees or removing debris from your property.

More information on what to do if you see a downed power line.

Safety Tips for Power Outages 


  • Keep an emergency supply kit in a convenient location which should contain the following items:
    1. Flashlight and batteries
    2. Candles and matches
    3. Battery-operated radio
    4. Canned food and can opener and bottled water
  • Never use a charcoal barbecue indoors. Charcoal emits carbon monoxide.
  • Be very careful when using candles. Never leave candles burning unattended.
  • To protect sensitive equipment, turn off or unplug stereo sets, television sets, microwave ovens, VCR's and personal computers. Some equipment may merit the consideration of surge protectors. Please note that Guelph Hydro and its affiliates are not responsible for any damages resulting from power outages.
  • To help reduce initial demand upon power restoration, turn off major appliances that were operating before the outage, and resume operation over a twenty minute period.
  • Most frozen and refrigerated food will keep for up to twenty-four hours. Keep refrigerator doors closed for as long as possible.
  • Leave at least one light on so that you know when the power is restored.
  • When power resumes, check to make sure the freezer and refrigerator are working, reset clocks, automatic timers and alarms.
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