What is "myEnergyView" ?"myEnergyView" is a system that will allow you to view
your own account information. Once registered, you will be able to
view your billing history, account consumption, payment history and
account services. The information provided reflects all transactions
as they currently show in our database. The data presented can be
displayed in a graphical representation if desired.
How do I register?To register, simply click on the "Register" button and
then enter your account number as it appears on your Guelph Hydro
bill. (Note. You must enter leading zeros and you must enter the
dash "-". )
You must also enter your email address so that we can register your
account number and generate a "PIN" for you. Once we have
generated a "PIN" for you, we will email it to the email
address that you have provided us.
Once I receive my "PIN" number via Email, how do I log
on?Simply enter your Guelph Hydro account number and the
"PIN" number that we emailed you when you registered and
click the "Sign-on" button.
What do I do if I forget my "PIN"?I you forget your "PIN" just press the "Forgot
Pin?" option. Enter your account number and we will email your
"PIN" to you. We will email the "PIN" to the
email address that you provided us when you registered.
Can other people see my data?No. Our "Account Online" uses the same technology that
banks use to ensure data privacy and security.
What do I do if I have problems logging on or registering?If you encounter any problems while trying to log on or register,
please contact us and we will help you.