Accessibility

Our Commitment to Accessibility

Alectra Utilities (formerly Guelph Hydro) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity.

As outlined in our Integrated Accessibility Standards Policy, we are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA). Under the AODA, organizations must make their Accessibility Reports available to the public. The Alectra Utilities 2017 Accessibility Compliance Report was filed with the Government of Ontario on December 20, 2017.

Our Customer Service staff, along with the rest of our employees, have been trained to accommodate the needs of customers with disabilities as per our Accessibility Standards for Customer Service Policy.

You can read about what Alectra Utilities (formerly Guelph Hydro) is doing to become more accessible by consulting our Multi-Year Accessibility Plan.

Accessible Building Features - 395 Southgate Drive
  • Power-operated, automatic door openers on main entrances
  • Wheelchair available
  • Wheelchair accessible washrooms for visitors and employees
  • Lowered counters in our front Reception area
  • Elevator to second floor
  • Sidewalk curb for wheelchair and walker access

Should there be a planned or temporary disruption of accessibility features identified as required for your visit to our facilities, the representative you are meeting with will provide advance, reasonable notice by making every reasonable effort to contact you. Alternate arrangements suitable to both parties will be made

Document Request Process

If you have any questions, or would like to request any of our website or other business materials in an alternate format, please do not hesitate to contact us as follows:

Email: cservice@guelphhydro.com - Attention: Customer Service - AODA

Telephone: 519-822-3010

Fax: 519-822-0960 - Attention: Customer Service - AODA

Mail: Alectra Utilities (formerly Guelph Hydro), 395 Southgate Drive, Guelph, ON, N1G 4Y1 - Attention: Customer Service - AODA

Feedback

Feedback from the public is welcomed as it may help us to identify areas that require change and encourage continuous improvement.

Telephone: 519-822-3010

Fax: 519-822-0960 - Attention: Customer Service - AODA

Email: Customer Service - AODA

Mail: Alectra Utilities (formerly Guelph Hydro), 395 Southgate Drive, Guelph, ON, N1G 4Y1 - Attention: Customer Service - AODA