Conditions of Service

Conditions of Service

Guelph Hydro's Conditions of Service is a reference document that includes information on account administration including rates and conditions, billing procedures and payment plan options. The document references regulations and codes which govern the services provided by Guelph Hydro and outlines safety and inspection requirements as well as roles and responsibilities of the customer and Guelph Hydro.

Although the merger of Guelph Hydro and Alectra Utilities took place on January 1, 2019, the September 2017 version of Guelph Hydro's Conditions of Service continues in effect until further notice.

Changes to Conditions of Service

Guelph Hydro has made changes to the Conditions of Service. View these changes online or visit our offices at 395 Southgate Drive, Guelph to view a hard copy.