Contact Us

Address and Phone Number

Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive, Guelph, ON, N1G 4Y1

Main number: 519-822-3010
Company directory: 519-822-3017
Emergency After-Hours: 519-822-3014

Customer Service Department - Guelph

Call Centre available Monday to Thursday from 8:00 a.m. - 6:00 p.m. and Friday from 8:00 a.m. to 4:30 p.m.

Chat live online with a Customer Service Representative
Email: Customer Service Department
Call: 519-822-3010
Fax: 519-822-0960


Credit and Collections - Guelph and Rockwood
Call: 519-822-1750

Email: Credit Department

Energy Conservation - Guelph and Rockwood

Email: Energy Conservation Department

Call: 519-822-3017

Engineering Department - Guelph and Rockwood

Email: Engineering Department

Call: 519-822-3017

Media Inquiries and Communications - Guelph and Rockwood

Email: Media Inquiries

Call 24/7 Media Line: 1-833-MEDIALN (1-833-633-4256)

Follow us on Twitter @GuelphHydro @AlectraNews

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New Construction and Upgrading of Services - Guelph and Rockwood

Email: Technical Services Department

Call: 519-822-3017

 Power Outages - Guelph and Rockwood

View Power Outage Map

View our Power Outage Map to see the status of current power outages

  • Note: If your home or business is located within the red area on our Power Outage Map, we are aware of the outage. We will be taking steps to restore power as quickly as possible.


Report an Outage Online

If you wish to report a power outage, use the Report a power outage online 24/7 bar on the Power Outage Map.


Report an Outage by Telephone

Report a power outage by telephone: 519-822-3014

  • Note: Telephone lines may be overloaded during a widespread power outage.
Purchasing - Guelph and Rockwood

Email: Purchasing Department

Call: 519-822-3017

Technical Services - Guelph and Rockwood

Email: Technical Services Department

Call: 519-822-3017

Tree-Trimming Arborist - Guelph and Rockwood

Email: Tree-Trimming Arborist

Call: 1-866-232-5845

Water, Wastewater and Stormwater Services - City of Guelph

Water and Wastewater

Water Services Department - City of Guelph

Call: 519-837-5627



Stormwater Service Team - City of Guelph

Call: 519-837-5604 ext. 3486



Email: Webmaster

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