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Please refer to the links below for immediate online assistance.
Can Alectra waive my late payment charge? |
Alectra is offering flexible payment terms and will continue working with our customers to establish payment arrangements that help meet their needs. If you are having difficulty paying your bill, we also have financial assistance programs available to help. |
Can I use my security deposit to pay my bill? |
We do not collect security deposits on residential accounts. For small businesses, Alectra is refunding security deposits for qualified customers who have achieved 3-years of good payment history. Contact us by email or by live chat to discuss your security deposit. If your call is an urgent customer service matter, please call 519-822-3014. |
Does Alectra have any programs to help me? |
We understand that sometimes it is hard to make ends meet. This is why Alectra and the Ontario Energy Board offer a variety of programs to help customers pay their electricity bills. Alectra has a range of payment options that include: Arrears Payment Agreement - This payment plan is available to eligible residential and small business customers who are unable to pay their electricity bill. These agreements give customers more time to pay outstanding balances. Longer Arrears Payment Agreements are available to eligible low-income customers who are unable to pay their electricity bills. Equal Monthly Payment Plan - This payment plan spreads electricity payments evenly over a 12month period. This agreement helps customers with budgeting, as equalized bills don’t rise or fall suddenly even if electricity usage does. To ensure the accuracy of the Equal Monthly Payment Plan, accounts are reviewed several times a year. A number of residential financial assistance programs are available that include:
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Will I get disconnected? I have no source of income. |
We will work with customers to provide flexible payment arrangements and we encourage residential customers experiencing payment difficulties to also seek support through the Low Income Energy Assistance Program and the Ontario Electricity Support Program. |
Can I defer my payment for a few months? |
We are committed to working with our customers to provide flexible payment terms. We encourage residential customers experiencing payment difficulties to also seek support through the Low Income Energy Assistance Program and the Ontario Electricity Support Program. |
I am a small business owner trying to pay my employees. Can I negotiate a payment plan? |
Contact us by email or by live chat to talk about payment arrangements. If your call is an urgent customer service matter, please call 519-822-3014. |
How can I stop my Pre-authorized Payment as I may not be able to pay my bill? |
If you need to stop your Pre-authorized Payments, please contact us by email at Customer Service Department or by live chat. If your call is an urgent customer service matter, please call 519-822-3014. |
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Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive, Guelph, ON, N1G 4Y1
Main number: 519-822-3010
Company directory: 519-822-3017
Emergency After-Hours: 519-822-3014
Call Centre available Monday to Friday from 8:30 a.m. - 4:30 p.m.
Call: 519-822-3010
Email: Customer Service Department
Credit and Collections - Guelph and Rockwood |
Call: 519-822-1750
Email: Credit Department |
Energy Conservation - Guelph and Rockwood |
Email: Energy Conservation Department Call: 519-822-3017 |
Engineering Department - Guelph and Rockwood |
Email: Engineering Department Call: 519-822-3017 |
Media Inquiries and Communications - Guelph and Rockwood |
Email: Media Inquiries Call 24/7 Media Line: 1-833-MEDIALN (1-833-633-4256) Follow us on Twitter @GuelphHydro @AlectraNews |
MyEnergy View |
Password reminder |
New Construction and Upgrading of Services - Guelph and Rockwood |
Email: Technical Services Department Call: 519-822-3017 |
Power Outages - Guelph and Rockwood |
View Power Outage Map View our Power Outage Map to see the status of current power outages.
Report an Outage Online Power outage? Click on the Report Outage button on our Power Outage Map.
Report an Outage by Telephone Report a power outage by telephone: 519-822-3014
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Purchasing - Guelph and Rockwood |
Email: Purchasing Department Call: 519-822-3017 |
Technical Services - Guelph and Rockwood |
Email: Technical Services Department Call: 519-822-3017 |
Tree-Trimming Arborist - Guelph and Rockwood |
Email: Tree-Trimming Arborist Call: 1-866-232-5845 |
Water, Wastewater and Stormwater Services - City of Guelph |
Water and Wastewater Water Services Department - City of Guelph Call: 519-837-5627 Email: waterservices@guelph.ca
Stormwater Service Team - City of Guelph Call: 519-837-5604 ext. 3486 Email: stormwater@guelph.ca |
Webmaster |
Email: Webmaster |