Guelph Hydro's Scorecard

The Ontario Energy Board introduced the Scorecard for Ontario's Electricity Distributors in 2013 as a tool to measure how well Ontario's electricity distributors are performing each year.

The annual Scorecard allows customers to gain a better sense of how well Guelph Hydro (now Alectra Utilities) is performing and improves our ability to operate effectively, continually seek ways to improve productivity, and focus on the improvements that our customers value. 

Scorecard Performance Measure Descriptions outline the metrics used for assessing the services provided by utilities such as frequency of power outages, financial performance, and costs per customer.

2017 Performance

Guelph Hydro's 2017 Scorecard (pdf format or accessible version) reveals that the company is a stable and financially strong utility and exceeded industry performance in the performance categories of:

  • Service quality
  • Customer satisfaction
  • Bill accuracy
  • System reliability

For more information about Guelph Hydro's Scorecard, please refer to the Scorecard Frequently Asked Questions or email

Performance in Previous Years

View Guelph Hydro Electric Systems Inc. historical scorecards