Regulatory Affairs

Electricity distribution rates and service charges for all of Alectra Utilities' service territories are regulated by the Ontario Energy Board. The following information pertains to the Guelph and Rockwood service areas.  

In 2018, Guelph Hydro and Alectra Utilities jointly applied to the Ontario Energy Board for approval to merge. Approval was granted and the two entities merged, effective January 1, 2019.

Do you have questions about our operating practices? Alectra Utilities' Conditions of Service document contains information on account administration such as rates and conditions, billing procedures and payment plan options as well as connection policies and the types of services available to customers.

The document references regulations and codes which govern the services provided by Alectra Utilities (formerly Guelph Hydro) and outlines safety and inspection requirements as well as roles and responsibilities.

• Residential Rates
• Business Rates
• Time-of-Use Rates
• Tiered Rates
• Ultra-Low Overnight Rates
• Retail Energy Contract Information
• Service Charges

As required by all Ontario electric utilities, Alectra Utilities (formerly Guelph Hydro) produces an annual scorecard to provide customers with information on how the company is performing year-over-year in four key performance areas: customer focus, operational effectiveness, public policy responsiveness and financial performance.

Please visit Alectra Utilities website to view Alectra’s 2022 Scorecard.

Alectra Utilities reports to the Ontario Energy Board on the company’s response to outages qualifying as Major Events within 60 days (90 days for exceptional circumstances). Please visit Alectra Utilities
website to view Major Events Reports.

The system-wide supply mix is the combination of power sources used to generate the electricity consumed in Ontario.

As a regulated distributor of electricity in Ontario, and like all other local distribution companies, Alectra Utilities is required by law (under Ontario Reg. 416/99) to disclose to our consumers information regarding the Ontario system-wide electricity supply mix. The Ontario Energy Board (OEB) directive requires that this information is distributed annually. Under the same regulation, the Ministry of Energy is responsible for providing Ontario's electricity supply mix data to electricity distributors.

The system-wide electricity supply mix for 2020 was published by the OEB on March 22, 2021.

Assurance of Voluntary Compliance

•  Guelph & Rockwood Customer Billing Reimbursement