Regulatory Affairs

Guelph Hydro Electric Systems Inc. is regulated by the Ontario Energy Board, a Crown corporation that regulates the Province of Ontario's electricity and natural gas sectors in the public interest.

Applications Submitted to the Ontario Energy Board

Guelph Hydro's electricity distribution rates and service charges are regulated by the Ontario Energy Board. 

 2018 Incentive Rate-Setting Mechanism Application
2017 Incentive Rate-Setting Mechanism Application
2016 Cost Of Service Application
2015 Incentive Rate-Setting Mechanism Application
Conditions of Service

Guelph Hydro's Conditions of Service is a reference document that includes information on account administration including rates and conditions, billing procedures and payment plan options. The document references regulations and codes which govern the services provided by Guelph Hydro and outlines safety and inspection requirements as well as roles and responsibilities.

Rates and Service Charges
Scorecard and Performance

As required by all Ontario electric utilities, Guelph Hydro produces an annual scorecard to provide customers with information on how the company is performing year-over-year in four key performance areas: customer focus, operational effectiveness, public policy responsiveness and financial performance.

Guelph Hydro's performance can be compared against that of other utilities by consulting the Ontario Energy Board's annual Yearbook of Electricity Distributors.

Major Event Reports

After a major event, such as a widespread power outage, Guelph Hydro is required to submit a report detailing the company's response to the major event. Below you will find all Major Event Response Reports that have been filed with the Ontario Energy Board since this requirement came into effect on May 3, 2016.