Regulatory Affairs

Alectra Utilities (formerly Guelph Hydro) is regulated by the Ontario Energy Board, a Crown Corporation that has broad powers related to licensing, rules of conduct and services, compliance, performance, as well as the regulation of rates charged by electricity distribution companies in Ontario. 

Applications Submitted to the Ontario Energy Board

Electricity distribution rates and service charges for all of Alectra Utilities' service territories are regulated by the Ontario Energy Board. The following information pertains to the Guelph and Rockwood service areas. 

 2019 Incentive Rate-Setting Mechanism Application
 2018 Incentive Rate-Setting Mechanism Application
2017 Incentive Rate-Setting Mechanism Application
2016 Cost Of Service Application
2015 Incentive Rate-Setting Mechanism Application


In 2018, Guelph Hydro and Alectra Utilities jointly applied to the Ontario Energy Board for approval to merge. Approval was granted and the two entities merged, effective January 1, 2019.

 Mergers, Acquisitions, Amalgamation and Divestitures
Conditions of Service

Do you have questions about our operating practices? Guelph Hydro's Conditions of Service document contains information on account administration such as rates and conditions, billing procedures and payment plan options as well as connection policies and the types of services available to customers.

The document references regulations and codes which govern the services provided by Guelph Hydro and outlines safety and inspection requirements as well as roles and responsibilities.

Rates and Service Charges
Scorecard and Performance

As required by all Ontario electric utilities, Guelph Hydro (now Alectra Utilities) produces an annual scorecard to provide customers with information on how the company is performing year-over-year in four key performance areas: customer focus, operational effectiveness, public policy responsiveness and financial performance.

Guelph Hydro's performance can be compared against that of other utilities by consulting the Ontario Energy Board's annual Yearbook of Electricity Distributors.

Major Event Reports

After a major event, such as a widespread power outage, Alectra Utilities (formerly Guelph Hydro) is required to submit a report detailing the company's response to the major event. Below you will find all Major Event Response Reports that were filed by Guelph Hydro with the Ontario Energy Board since this requirement came into effect on May 3, 2016.