Billing

Access your bill online with MyEnergy View 
Access your bill online using MyEnergy View logo to:
  • View your current or previous bills
  • Print your current or previous bills

 

Interested in paying the same amount every month? Sign up for an Equal Payment Plan.
Access your bill by telephone - Find out the balance on your account

Access your account billing or payment information 24/7 by calling 519-822-3010. Have your account number ready.

 

Would budgeting be easier if you were able to pay the same amount every month? Learn more about our Equal Payment Plan.
Receive your bill by email - Sign up to Go Paperless with ebilling

Get rid of clutter: sign up for paperless ebilling. We'll email your bill every month and send you a one-time $10 credit!

 

Make budgeting even easier. Pay the same amount every month with an Equal Payment Plan!
View bill inserts
View the bill inserts that are sent out monthly with our bills.
Learn how to read your bill
Learning how to read your bill is a great first step to help you identify ways to save energy and money. 
View rates and service charges
Learn about our rates and service charges for residential and commercial accounts.
View your electricity consumption

View your electricity consumption by hour, day, month, year and by Time-of-Use time periods using MyEnergy View.
Learn about water, wastewater and stormwater billing for the City of Guelph

Guelph Hydro / Alectra Utilities provides billing services for water, wastewater and stormwater charges on behalf of the City of Guelph.

 

Important Notice to Municipal Water Customers

 

For information, visit the City of Guelph website or contact:

Water and Wastewater

Water Services Department - City of Guelph

Call: 519-837-5627

Email: waterservices@guelph.ca

 

Stormwater Service Team - City of Guelph

Call: 519-837-5604 ext. 3486

Email: stormwater@guelph.ca 
Wondering why your bill is so high?

Check out these common causes of high bills or call us at 519-822-3010 for a free high bill analysis by one of our knowledgeable Customer Service Representatives.

To avoid high summer bills caused by air conditioning use or high winter bills caused by electric heating, consider signing up for an Equal Payment Plan in order to pay the same amount every month.
Electricity retailers
Visit the Ontario Energy Board website to learn what you need to know before signing an energy contract as well as your rights after signing and how contract renewals work.