Billing

Important Notice for Customers - Potential Canada Post Service Disruption

According to Canada Post, a potential service disruption could occur as early as Wednesday, September 26, 2018.

In the event of a service disruption, Guelph Hydro offers easy, alternative options for you to find out the balance on your account, receive your bill or pay your bill.

Please note that you are responsible for paying your Guelph Hydro bill on or before the due date to avoid overdue interest charges, whether or not you receive a bill.

Access your bill online with MyEnergy View 
Access your bill online using MyEnergy View logo to:
  • View your current or previous bills
  • Print your current or previous bills
Access your bill by telephone - Find out the balance on your account
Access your account billing or payment information 24/7 by calling 519-822-3010. Have your account number ready.
Receive your bill by email - Sign up to Go Paperless with ebilling
Get rid of clutter: sign up for paperless ebilling. We'll email your bill every month and send you a one-time $10 credit!
View bill inserts
View the bill inserts that are sent out monthly with Guelph Hydro bills.
Learn how to read your bill
Learning how to read your bill is a great first step to help you identify ways to save energy and money.Learning how to read your bill is a great first step to help you identify ways to save energy and money. 
View rates and service charges
Learn about our rates and service charges for residential and commercial accounts.
View your electricity consumption

View your electricity consumption by hour, day, month, year and by Time-of-Use time periods using MyEnergy View.

Learn about water, wastewater and stormwater billing for the City of Guelph

Guelph Hydro provides billing services for water, wastewater and stormwater charges on behalf of the City of Guelph. For information, visit the City of Guelph website or contact:

 

Water and Wastewater

Water Services Department - City of Guelph

Call: 519-837-5627

Email: waterservices@guelph.ca

 

Stormwater Service Team - City of Guelph

Call: 519-837-5604 ext. 3486

Email: stormwater@guelph.ca 

Wondering why your bill is so high?
Check out these common causes of high bills or call us at 519-822-3010 for a free high bill analysis by one of our knowledgeable Customer Service Representatives.
Electricity retailers
Visit the Ontario Energy Board website to learn what you need to know before signing an energy contract as well as your rights after signing and how contract renewals work.