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Beginning October 13, 2020, Residential and Small Business customers can submit a request to switch from Time-of-Use to Tiered Pricing for electricity usage after October 31, 2020.
Use the Ontario Energy Board bill calculator to see what your total bill would look like with new, November 1, 2020, Time-of-Use and Tiered prices.
The best rate plan for you will depend on your electricity consumption patterns. The difference is not likely to be more than a few dollars per month, but we do want to help you make the best choice possible. A few tips:
Use the Ontario Energy Board bill calculator to see what your total bill would look like with new, November 1, 2020, Time-of-Use and Tiered prices.
You can opt-out of Time-of-Use pricing and switch to Tiered pricing one of these ways:
You can switch your Rate Option in MyEnergy View and select Billing Optionality.
All you need is your Alectra Utilities (formerly Guelph Hydro) account number to sign-up. Right away you'll be able to switch your Rate Option in the Billing Optionality menu.
Online, by email, or by postal mail.
Call Alectra Utilities (formerly Guelph Hydro) Customer Service at 519-822-3010 during business hours, Monday to Friday for assistance with submitting your selection.
What's the difference between Time-of-Use and Tiered prices? |
Time-of-Use pricing reflects the cost of producing electricity at different times of the day based on demand. It has three periods: on-peak, when energy demand and cost is high, mid-peak, when energy demand and cost is moderate, and off-peak, when energy demand and cost is low. Time-of-Use prices ultimately gives you more control over your electricity bill. By adjusting your usage habits, Time-of-Use pricing enables you to save money during hours when electricity is more expensive. Tiered pricing is one price for usage based on a threshold amount and a higher price for usage over that threshold.
Time-of-Use and Tiered prices are set by the Ontario Energy Board twice a year on May 1 and November 1. |
I like Time-of-Use and don't want to switch my pricing option. Do I have to do anything? |
No. If you choose to stay on Time-of-Use Pricing you don't have to let us know, it's our default pricing option. |
When do I have to tell Alectra I want to switch rate plans? Is there a deadline? |
You can let us know any time. After you submit a request, we will make every effort to apply your selection to your next electricity statement. If the current month's bill is already in process it will be applied on the following bill. More than one Rate Option Selection cannot be processed in one monthly billing cycle. |
What if I change my mind? Am I locked into a price plan? |
No, you're not locked into a price plan. You can switch between Time-of-Use and Tiered pricing at any time however more than one Rate Option Selection cannot be processed in one monthly billing cycle. |
I have a Retail Energy Contract. Can I switch my rate option? |
No, if you have signed a contract with an energy retailer for your electricity supply, you have agreed to purchase electricity at a fixed price for a set period of time. When your contract ends and if you return to the Regulated Price Plan you will have the option to switch your rate. |
I'm a new customer. How do I choose a rate option? |
If you are a new customer, your default rate plan will be Time-of-Use unless you select Tiered Pricing when you tell us you're moving. Use our online form to let us know you're moving and your Rate Option selection. |