Developer and Contractor Services

Planning new construction, increasing your energy service needs or renovating a home or business? Consult the list below for instructions.

New Service Connections
  1. Review our Conditions of Service.
  2. Consult the Electrical Safety Authority for information about required permits and inspections.
  3. If you will be digging or excavating, contact Ontario One Call to locate underground services.
  4. Download and complete a Request for Electrical Service form
  5. Call our Technical Services Department at 519-822-3017, Monday to Friday between 8:00 a.m. and 4:30 p.m.
Upgrading Electrical Service / Panel

If your renovations include upgrading your electrical service/panel:

  1. Review our Conditions of Service.
  2. Consult the Electrical Safety Authority for information about required permits and inspections.
  3. You will require the services of a Licensed Electrical Contractor. Consult the Electrical Safety Authority website to find one.
  4. Download and complete a Request for Electrical Service form
  5. Call our Technical Services Department at 519-822-3017, Monday to Friday between 8:00 a.m. and 4:30 p.m.
  6. Fill in a Request for Temporary Disconnection of Electrical Service online form. A member of our team will contact you regarding your request.
Moving an Electricity Meter 

If your renovations include relocating your electric meter:

  1. Review our Conditions of Service.
  2. Consult the Electrical Safety Authority for information about required permits and inspections.
  3. You will require the services of a Licensed Electrical Contractor. Consult the Electrical Safety Authority website to find one.
  4. If you will be digging or excavating, contact Ontario One Call to locate underground services.
  5. Download and complete a Request for Electrical Service form
  6. Call our Technical Services Department at 519-822-3017, Monday to Friday between 8:00 a.m. and 4:30 p.m.
  7. Fill in a Request for Temporary Disconnection of Electrical Service online form. A member of our team will contact you regarding your request.
Planned Maintenance Outages
If you or your contractor require a temporary disconnection from your Guelph Hydro services to perform maintenance on electrical equipment, please complete the Request for Temporary Disconnection of Electrical Service online form. A member of our team will contact you regarding your request.
Request for Temporary Disconnection from Electrical Service - Commercial and Business Customers

Customers and contractors occasionally require a temporary disconnection from the Guelph Hydro service to allow them to safely perform station maintenance on electrical items such as customer-owned transformers and high-voltage primary switchgear.

Guelph Hydro policy is such that we will only allow Guelph Hydro staff to break an electrical connection from our network.  Complete the Request for Temporary Disconnection to Electrical Service online form to request a temporary interruption to the electrical service.  A member of our team will contact you regarding your request.

Please note: This form is for use by commercial and business customers only. Residential customers who would like to arrange a disconnection or service upgrade should email Technical Services or call 519-822-3017, Monday to Friday between 8:00 a.m. and 4:30 p.m.

Request for Temporary Disconnection from Electrical Service - Residential Customers

Overhead power lines can be deadly. Read these Powerline Safety Tips for Home and Work before starting a project.

If you or your contractor require a temporary disconnection from your Guelph Hydro services to trim your trees, install siding, replace your roof, upgrade your service, etc., please contact our Technical Services Department from Monday to Friday between 8:00 a.m. and 4:30 p.m.

Telephone: 519-822-3017

Email Technical Services

Temporary Construction Power

Download a Request for Electrical Service form then contact the Technical Services Department from Monday to Friday between 8:00 a.m. and 4:30 p.m.

Telephone: 519-822-3017

Email: technicalservices@guelphhydro.com

Potential Conflict with Guelph Hydro Equipment / Construction Vehicles / Apparatus during Construction 

Overhead power lines can be deadly. Read these Powerline Safety Tips for Home and Work before starting a project.

If construction equipment, vehicles or apparatus have the potential to come dangerously close to Guelph Hydro equipment, contact our Technical Services Department from Monday to Friday between 8:00 a.m. and 4:30 p.m. to develop a plan to eliminate hazards posed by electrical equipment in the area.

Telephone: 519-822-3017

Email Technical Services

Overhead power lines - Safety tips
Overhead power lines can be deadly. Read these Powerline Safety Tips for Home and Work before starting a project.
Sign off on Demolition Permits

If you require a sign off for demolition, email your Demolition Sign Off Permit provided by the City of Guelph (in Guelph) or the Township of Guelph / Eramosa (Rockwood) to Technical Services.

Disconnection of Electricity Service to Vacant Premises
With the receipt of a written request from the owner/ landlord, Guelph Hydro will disconnect the supply of electricity to a vacant premise. Requests can be emailed to Customer Service or call Customer Service at 519-822-3010. Service that is disconnected for more than six months, will require an Electrical Safety Authority (ESA) inspection prior to reconnection.
Pole Relocation

Contact the Technical Services Department from Monday to Friday between 8:00 a.m. and 4:30 p.m. to discuss your request.

Telephone: 519-822-3017

Email Technical Services

Voltage Problems

Download a Request for Electrical Service form. Then contact the Technical Services Department from Monday to Friday between 8:00 a.m. and 4:30 p.m.

Telephone: 519-822-3017

Email Technical Services

Call Before You Dig - Locating Underground Pipes and Cables
If you or your contractor plan to install a pool, put up a fence, plant a tree, dig a garden, landscape, excavate, or add a room to a house, you will need to contact Ontario One Call to locate underground services (electricity, cable, Internet, telephone, water, natural gas, etc.). This is a free service for excavators and homeowners, 24 hours a day, seven days a week