Paperless eBilling

Going paperless puts food on the table for families in need

Turn your paper bill into nutritious food for families in need

When you switch to paperless billing, we'll donate healthy meals to local food banks. Plus, you'll also receive a one-time $10* credit on your electricity bill.

You'll receive an email each month when your bill is ready to view securely online. We'll also send you a reminder email when your payment is due. Plus, you will have 24/7 access to current and past billing statements.

How to register

Signing up for paperless ebilling is as easy as 1-2-3.

  1. Login or register your account through MyEnergy View / My Account;
  2. Click on the eBilling Options link;
  3. Select when you would like to receive an email letting you know your bill is ready to view. You will begin to receive ebill notices with your next bill. After you enrol online, you will no longer receive a paper bill. Your $10* credit will appear on the fourth bill you receive after signing up for ebilling.

Sign Up Now

Want to make paying your bill even more convenient?

  • Register for Automatic Payment from your bank account. You will never have to worry about forgetting to pay your bill again.
  • And make budgeting simpler. Sign up for an Equal Payment Plan so your payment is about the same amount each month.
* eBilling one-time $10 Credit - Terms and Conditions
  • Alectra Utilities (formerly Guelph Hydro) customers who are billed for electricity and enrol or have enrolled in ebilling are eligible to receive the $10 ebilling credit. 
  • The ebilling credit will be applied only to the electricity portion of the Guelph Hydro / Alectra Utilities bill, before HST.
  • The ebilling credit will be applied to the customer's electric bill after three bill cycles have passed since registering for ebilling. In other words, it will appear on the fourth bill produced after registering for ebilling.
  • The ebilling credit will be applied to an eligible Guelph Hydro / Alectra Utilities customer's account one time only.
  • Customers who opt-out of ebilling after receiving the credit and decide to re-enrol are not eligible to receive an additional credit.
  • Customer accounts which are closed for any reason after receiving the credit and are then re-opened are not eligible to receive an additional credit.