Forms

Looking for a form? If you can't find the form you need below, please contact Customer Service:

Email: Customer Service
Telephone: 519-822-3010

Residential and Business Customers
Move-In / Move-Out Forms
Choose Your Rate Option

Beginning October 13, 2020, Residential and Small Business customers can submit a request to switch from Time-of-Use to Tiered Pricing for electricity usage after October 31, 2020.

You can switch your rate option in MyEnergy View or use our online forms:

Equal Payment Plan Forms
Pre-Authorized Payment Plan - Automatic Payment Forms
Residential COVID-19 Energy Assistance Program (CEAP)

New April 28, 2021 - The CEAP application portal is now open, and you may apply based on these eligibility rules. Alectra will process applications in the order they are received.

Small Business COVID-19 Energy Assistance Program (CEAP-SB)

New April 28, 2021 - The CEAP-SB application portal is now open, and you may apply based on these eligibility rules. Alectra will process applications in the order they are received.

MicroFIT Forms

The microFIT program was discontinued on December 1, 2017. Please visit our Generating Renewable Energy page if you need to make a change to, terminate or reassign your existing microFIT contract.

Net Metering Forms
Service Request Form
Temporary Disconnection of Service Form (Business customers)

Fill in a Request for Temporary Disconnection of Service form when:

  • Upgrading electrical service, tree-trimming, installation of siding
  • Conducting a maintenance outage
Temporary Disconnection of Service (Residential customers)
  • Residential customers who would like to arrange a disconnection or service upgrade should contact Technical Services by email at technicalservices@guelphhydro.com or call Customer Service at 519-822-3010.
New Construction Service Request Form
Energy and Water Reporting and Benchmarking Form for Owners of Large Buildings
Feedback Form
Insurance Claims Form
Critical Medical Device Registration Form

Fill in a Critical Medical Device Registration form to let us know if critical medical devices are being used.

  • We will make every reasonable effort to inform you ahead of time of any scheduled power outages so you can make any necessary arrangements.
  • When power is being restored after an unplanned outage, we will attempt to take the needs of customers on the list into consideration.
Report a Streetlight Out Form
  • Fill out and submit a Streetlight Out form to let us know there is a streetlight out in Guelph.
  • For streetlights out in Rockwood, call Guelph-Eramosa Township at 519-856-9951
Landlords and Property Managers
Move-In / Move-Out Forms
Other Forms
Feedback Form
Contractors, Developers and Renovators
Electrical Service Request Form
New Construction Form
Upgrading Service Form
Feedback Form