Forms

• New Account Application - Homeowner
• New Account Application - Landlord
• New Account Application - Tenant
• New Account Application - Student
• Relocate within Guelph / Rockwood - Transfer service
• Discontinue Service / Close Account form
• For Condos or Multi-Unit Residential Premises
  • Self-Declaration Form for Consumer Security Deposits on Bulk-Metered Residential Condominium Corporations
  • Self-Declaration Form for Multi-Unit Residential Premises and Price Plan Election
  • Self-Declaration form for Multi-Unit Residential Premises Qualifying for the Ontario Electricity Rebate

Residential and Small Business customers can choose from three pricing options: Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing.

You can switch your rate option in MyEnergy View or use our online forms:

• Residential Account
• Small Business Account

• Registration form
• Update information
• Cancellation form

• Registration form
• Update / change information
• Cancellation form

New July 12, 2021 - Funding for the CEAP program has been exhausted and the program has now closed. The Government of Ontario has advised that this program was successful in meeting its objective of providing relief to electricity and natural gas customers who have fallen behind on their energy bills as a result of the pandemic.

If your account is overdue and you’re having difficulty catching up, you may be eligible for another program; please visit our Payment Assistance Page or contact us at 1-519-822-1750/option 5 to talk about payment plans; we offer flexible payment arrangements.

Small Business COVID-19 Energy Assistance Program (CEAP-SB) Now Closed

New July 12, 2021 - Funding for the CEAP-SB program has been exhausted and the program has now closed. The Government of Ontario has advised that this program was successful in meeting its objective of providing relief to electricity and natural gas customers who have fallen behind on their energy bills as a result of the pandemic.

If your account is overdue and you’re having difficulty catching up, you may be eligible for another program; please visit our Payment Assistance Page or contact us at 1-519-822-1750/option 5 to talk about payment plans; we offer flexible payment arrangements.

The microFIT program was discontinued on December 1, 2017. Please visit our Generating Renewable Energy page if you need to make a change to, terminate or reassign your existing microFIT contract.

For more information about the net metering program and answers to frequently asked questions:

• Visit the Alectra Utilities Connecting Generation web page
• Review Ontario Regulation 541/05

• Fill out and submit an Request for Electrical Service form

Fill in a Request for Temporary Disconnection of Service form when:

• Upgrading electrical service, tree-trimming, installation of siding
• Conducting a maintenance outage

• Residential customers who would like to arrange a disconnection or service upgrade should contact Technical Services by email or call Customer Service at 519-822-3010.

• Fill out and submit a Request for Electrical Service form for new construction

• Owners of large buildings who must report energy consumption and water use information on an annual basis to the Ministry of Energy may use the Energy and Water Reporting and Benchmarking form to request the required energy use data.

• Let us know what you think! Fill in and submit a Customer Service Feedback form

• Storm damage
• Flood damage
• Other damage

Fill in a Critical Medical Device Registration form to let us know if critical medical devices are being used.

• We will make every reasonable effort to inform you ahead of time of any scheduled power outages so you can make any necessary arrangements.
• When power is being restored after an unplanned outage, we will attempt to take the needs of customers on the list into consideration.

• For streetlights out in Guelph, please go to the City of Guelph - Broken traffic light or streetlight page.
• For streetlights out in Rockwood, call Guelph-Eramosa Township at 519-856-9596

• New Account Application - Landlord

• New Account Application - Tenant

• Discontinue Service form

• Landlord Agreement form with Rate Option Selection

• Self-Declaration Form for Consumer Security Deposits on Bulk-Metered Residential Condominium Corporations

• Self-Declaration Form for Multi-Unit Residential Premises and Price Plan Election
• Self-Declaration Form for Multi-Unit Residential Premises Qualifying for the Ontario Electricity Rebate
• Insurance Claims Form
• MicroFIT forms
  • The microFIT program was discontinued on December 1, 2017. Please visit our Generating Renewable Energy page if you need to make a change to, terminate or reassign your existing microFIT contract.
• Net Metering forms

  For more information about the net metering program and answers to frequently asked questions:

  • Visit the Alectra Utilities Connecting Generation web page
  • Review Ontario Regulation 541/05

• Fill in and submit a Customer Service Feedback form

• Fill out and submit a Request for Electrical Service form

• Fill out and submit a Request for Electrical Service form

• Fill out and submit a Temporary Disconnection of Electrical Service Request

• Fill in and submit a Customer Service Feedback form