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Important Changes Coming for Guelph and Rockwood Customers

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Email, Mail or Fax - Call our Customer Service Department at 519-822-3010 if you would like to obtain a hard copy form to submit with a voided cheque by email, mail or fax.

Change banking information for my automatic payment?

Online
Email, Mail or Fax - Call our Customer Service Department at 519-822-3010 if you would like to obtain a hard copy form to submit with a voided cheque for your new bank account

Please allow seven business days for this change to take effect.

Discontinue automatic payment?

Online
Email, Mail or Fax - Call our Customer Service Department at 519-822-3010 if you would like to obtain a hard copy form to submit with a voided cheque by email, mail or fax.

Please allow seven business days for this change to take effect.

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Water and electricity billing changes starting summer 2026

We’re making changes to improve your water and electricity billing. Starting in summer 2026, utility billing services in Guelph and Rockwood will change as follows:

Customers in Guelph will begin to receive two new utility bills, one for electricity from Alectra Utilities, and one for water from the City of Guelph.
Customers in Rockwood will begin to receive a new electricity bill from Alectra Utilities.

What this means for you

1. Electricity bill from Alectra Utilities

Electricity customer care and billing services for Guelph and Rockwood will continue to be provided by Alectra Utilities.
You will receive a new electricity account number and bill from Alectra Utilities.
There is no change to your electricity service.
Electricity bills will no longer include water and wastewater charges.

2. Water bill from City of Guelph

For Guelph customers*, water customer care and billing services will begin to be provided by the City of Guelph.
You will receive a new water account number and bill from the City of Guelph.
The City of Guelph will issue a separate bill for water, wastewater, and stormwater charges.
Learn more at: Guelph.ca/WaterBill

(*NOTE: Rockwood customers are not affected.)

We’re committed to keeping you informed about these important changes. As we get closer to the transition in summer 2026, we will provide more details about how these changes will affect you.

Contact us

Alectra Utilities Customer Service

Monday to Friday, 8:30 a.m. to 4:30 p.m.
Call: 519-822-3010
Email: guelph.hydro@alectrautilities.com
Website: AlectraUtilities.com/Contact-Us

The City of Guelph – Service Guelph

Monday to Friday, 8:30 a.m. to 4:30 p.m.
Call: 519-822-1260, press 0
Email: info@guelph.ca
Website: Guelph.ca/WaterBill