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The following programs are available to help low-income customers or those facing a financial emergency pay their energy bills.
The Ontario Electricity Support Program lowers electricity bills for low-income households by providing a monthly on-bill credit. To find out if you quality and how to apply:
Visit: Ontario Electricity Support Program
Call: 1-855-831-8151
IMPORTANT: When completing the application, under “Utility Account Information”, select “GUELPH HYDRO ELECTRIC SYSTEMS INC.” as the Utility Provider and reference your 18-digit Utility Account Number found on your monthly statement.
Renewing Your Application for the Ontario Electricity Support Program |
If you are approaching the end of your eligibility period for the Ontario Electricity Support Program (OESP), you will receive a letter from Guelph Hydro / Alectra Utilities with renewal instructions. ImportantIf you do not renew your application, your monthly credit will end and will no longer be applied to your bill. The renewal process can take up to 4-6 weeks so it is important to start the renewal process to ensure there is no gap in your OESP assistance. When completing the application, under “Utility Account Information”, select “GUELPH HYDRO ELECTRIC SYSTEMS INC.” as the Utility Provider and reference your 18-digit Utility Account Number found on your monthly statement. Three Ways to Renew Your Application
Find the intake agency nearest you by visiting www.ontarioelectricitysupport.ca. You may also contact the OESP Contact Centre at 1-855-831-8151, 211 Ontario or your local utility for more information. Documents Required for Renewal
Questions?Contact the OESP Contact Centre by:
The OESP Contact Centre is open Monday to Friday, from 8:00 a.m. to 9:00 p.m. ET. |
The Low-Income Assistance Program provides emergency financial assistance to help pay overdue electricity bills for eligible residential customers. For more information, contact our Credit and Collections Department at 519-822-1750/option 5.
As a final step before disconnection, our Credit and Collections staff can work with you to design a custom payment arrangement that takes into consideration your personal circumstances. Customers who agree to an Arrears Payment Plan and follow the arrangement will not be disconnected.
The Ontario Electricity Rebate replaces the previous 8% Provincial Rebate and Fair Hydro Plan.
Please note that the Ontario Electricity Rebate has different eligibility requirements than the former 8% Provincial Rebate. This means that even if you were previously eligible, you may be required to re-declare eligibility to continue receiving financial assistance.
To apply for the rebate, complete and submit the Ontario Electricity Rebate Self-declaration Form.