Payment Options

Find Out the Balance on Your Account

You can find out the balance on your account 24/7 simply by calling 519-822-3010. Have your account number ready.

Receive Your Bill by Email

Get rid of clutter: sign up for paperless ebilling and we'll:

  • Email a link or your bill every month
  • Send you a one-time $10 credit

Pay an Equal Amount Every Month

Make budgeting easier! Sign up for an Equal Payment Plan and pay the same amount every month.

Make Your Payments Automatic

Never forget a payment with Automatic Payment using a pre-authorized debit from your bank account. We'll deduct your payment from your bank account on the day it is due. If you would like to make it easy to predict your monthly payments, consider signing up for an Equal Payment Plan.

Ways to Pay

We offer many ways to pay your bill. Choose the one that is best for you.

IMPORTANT NEWS - In-person payments at our Southgate Drive office in Guelph will no longer be accepted effective June 1, 2019.

Alternative payment options are outlined on this page as well as on this poster.

Pay online through your bank or other financial institution

Please allow three to five business days for your payment to be processed.
Pay by telephone 
Pay using your financial institution's telephone banking service. Please allow three to five business days for your payment to be processed. 
Pay by mail

Mail your cheque or money order and payment stub to:

Guelph Hydro, 395 Southgate Drive, Guelph, ON N1G 4Y1

Please allow four to seven business days for your payment to be processed.
Pay in person - PLEASE NOTE: IN-PERSON PAYMENTS AT OUR OFFICE WILL BE DISCONTINUED ON JUNE 1, 2019 

IMPORTANT NEWS - In-person payments at our Southgate Drive location in Guelph will no longer be accepted effective June 1, 2019.

Alternative payment options are outlined on this page as well as on this poster.

  • Make a payment at your financial institution. Please allow three to five days for your payment to be processed.
Pay by credit card

Credit card payments up to $5,000 may be made any time, day or night, by Mastercard, American Express, or VISA using Paymentus. Guelph Hydro will receive notification of your payment within minutes. You will continue to receive your statement by mail or register for ebilling.

Service Charges and Fees

A Paymentus Service Charge of 1.75% of the total amount paid will be charged to the card holder by Paymentus. Guelph Hydro / Alectra Utilities does not receive any portion of this fee.

Important: The bank or other institution that issued your credit card may treat this transaction as a cash payment. They may charge you a cash advance fee on top of the Paymentus Service Charge. If this happens, you are responsible for all cash advance fees that are charged.

 

Frequently Asked Questions About Paying by Credit Card

How do I pay using Paymentus?

You will need:

  1. Your 18-digit Guelph Hydro account number. Enter the number with all leading zeros but no dash or spaces. For example: 000123456000123456
  2. Your account balance. Note that the maximum payment allowed is $5,000.
  3. Your credit card information. Note that personal information collected is stored by Paymentus, not Guelph Hydro / Alectra Utilities.
  4. Call toll-free 1-877-273-2184 or pay online at Paymentus. Note: Although we merged with Alectra Utilities on January 1, 2019, payments should still be made to "Guelph Hydro."
  5. The Paymentus Service Charge of 1.75% on any amount paid will be charged to your credit card. Guelph Hydro / Alectra Utilities does not receive any portion of this fee. The company that issued your credit card may treat this transaction as a cash payment and charge you a cash advance fee on top of the Paymentus Service Charge.
What credit cards can I use?
Paymentus accepts payments by Visa, American Express, and Mastercard.
Can I use a pre-paid credit card?

Yes, you can use a pre-paid credit card (Visa, American Express, or Mastercard). You will need to ensure that the bill amount you are paying plus the convenience fee charged by Paymentus (1.75% of the total amount paid) is not more than the total amount of the pre-paid card.
What information will I need to pay by credit card?

You will need your account number and balance owed from your bill or past due notice. You will also need to have your credit card information handy. 

Note: Although we merged with Alectra Utilities on January 1, 2019, payments should still be made to "Guelph Hydro."
When will Guelph Hydro / Alectra Utilities receive my credit card payment?
All Paymentus payments made before 12:00 midnight will be processed the next business day. 
 How will my payment be confirmed?

For each payment you make, you will receive a payment confirmation number. You can also call one of our Customer Service Representatives at 519-822-3010 to confirm your payment was received.
Can I set up recurring, monthly payments?

At this time, recurring, monthly payments cannot be scheduled through Paymentus.
How will this payment appear on my credit card statement?

Your credit card statement will show the amount as a payment to Guelph Hydro. You will also see a separate line that shows the service charge paid to Paymentus. 
Who is Paymentus?

Paymentus provides payment services for utilities, insurance companies, financial services firms, hospitals and government agencies. For more information, please visit www.paymentus.com.
 Electronic Funds Transfer (Commercial accounts only)

If you would like to pay your bill using electronic funds transfer (EFT), please contact our Customer Service Department during normal business hours at 519-822-3010. Some restrictions apply.