Property Manager and Landlord Services

By signing a Continuous Service Agreement, landlords and property managers can authorize us to automatically transfer responsibility for a rental unit's electricity service to them when a tenant moves out. This ensures the electricity remains in service at the property for lights, heat and appliances and that a new tenant doesn't have to request reconnection and pay the associated fees.

Under this program, the account set-up and transfer fees are also waived for landlords and property managers. We will email the landlord or property manager to notify them that a tenant has closed their account and that the service has been transferred to their account.

When we receive a move-in request for a new tenant, we will transfer the account from the landlord or property manager to the new tenant. The new tenant will be responsible for all costs, including the one-time account set-up fee of $8.75 (plus HST).

If you are interested in this program, you will need to provide us with a completed Continuous Service Agreement form. The owner of the property is the only person authorized to sign this form. If the property owner wishes to authorize a second person to sign this form, this must be indicated when the form is signed.

Please note: It is important to provide us with at least 10 business days of advance notice that you would like to open, close or update an account.

Return the completed Continuous Service Agreement by:

Email Customer Service

Fax: 519-822-0960

Mail: Alectra Utilities (formerly Guelph Hydro), 395 Southgate Drive, Guelph, ON N1G 4Y1

Please note that disconnected services may require an Electrical Safety Authority inspection after being disconnected at the expense of the Landlord/Property Manager.  A reconnection fee will apply once service is restored.  Guelph Hydro Electric Systems Inc. and its affiliates assume no responsibility for any loss or damage to property resulting from the disconnection of electrical service.