Property Manager and Landlord Services

Service to Help You Move Tenants In and Out

Alectra Utilities provides the following service to help property management companies and landlords more effectively manage the electrical service for their rental units when tenants move in or out.

Landlord Agreement

Landlords and property managers can enter into a Landlord Agreement with Alectra Utilities to transfer or disconnect electricity service between tenants.


Do you have an existing Landlord Transfer Agreement? For your electricity service you can switch from Time-of-Use Pricing to Tiered Pricing or Ultra-Low Overnight Pricing on the Landlord Agreement form

Option 1 – Transfer Agreement

By signing a Landlord Transfer Agreement, you can authorize Alectra Utilities to automatically transfer responsibility for a rental unit’s electricity service to you when a tenant moves out. This means you save on paying a new account set up fee. It also ensures the electricity remains in service at the property for lights, heat, and appliances and that a new tenant doesn’t have to request reconnection and pay the associated fees. 

  • When a tenant closes their account, we will email you to let you know the service has been transferred to your account.
  • The Transfer Agreement includes your electricity rate option choice for Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing.
  • Where applicable, you assume responsibility for the water account and related charges.

Option 2 – Disconnection Agreement

By signing a Landlord Disconnection Agreement, you elect not to become the interim account holder and decline continued electricity service to the Rental Premises when a tenant closes their electricity account. Alectra Utilities will disconnect the electricity service to the rental premise on the date the tenant closes their account. This means that the electricity is not in service at the property for lights, heat, and appliances. As well, service reconnection and new account charges will apply to the new tenant when opening an account. Where applicable, you assume responsibility for the water account and related charges.

Please note: It is important to provide us with at least 10 business days of advance notice that you would like to open, close or update an account.

Return the completed Landlord Agreement form by:

  • Email Customer Service
  • Fax: 519-822-0960
  • Mail: Alectra Utilities (formerly Guelph Hydro), 395 Southgate Drive, Guelph, ON N1G 4Y1

Please note that disconnected services may require an Electrical Safety Authority inspection after being disconnected at the expense of the Landlord/Property Manager.  A reconnection fee will apply once service is restored.  Alectra Utilities (formerly Guelph Hydro Electric Systems Inc.) and its affiliates assume no responsibility for any loss or damage to property resulting from the disconnection of electrical service.

Other Cost-Saving Services for Multi-Unit Residential Buildings

If you're the owner, or landlord, of a building where multiple units are billed through one meter, you may be eligible to take advantage of consumption allowances for each eligible unit.

 Regulated Price Plan (RPP) Consumption Allowance
To determine if you qualify to benefit from Regulated Price Plan (RPP) rates for electricity, you must notify us of the number of qualifying units in your building by completing and submitting the Self-Declaration form for Multi-Unit Residential Premises and Price Plan Election.