Online Access Agreement for MyEnergy View

This Agreement affects your rights and you should read it carefully. We encourage you to print a copy of the Agreement or save it to your computer's hard drive for your reference.

You must be an existing Alectra Utilities (formerly Guelph Hydro) customer to register to access to use the Services.

By registering for MyEnergy View, you agree to the terms and conditions of this Agreement, Alectra Utilities' Privacy Policy, which may be found at: Privacy Policy. (the "Privacy Policy"), and Alectra Utilities' general Website terms of use, which may be found at  Terms of Use (the "Terms of Use"), and any other policies or agreements that incorporated into this Agreement by reference. That action is the equivalent of your signature and indicates your acceptance of the terms and conditions and that you intend to be legally bound by them.

In the event that the person registering for MyEnergy View is not the account holder with Alectra Utilities (formerly Guelph Hydro), but is entering into this Agreement on behalf of the account holder, then by registering such person represents and warrants to Us that they have the authority to bind the account holder to this Agreement. If you do not agree with this, do not register for MyEnergy View.

This Agreement is subject to change by Alectra Utilities without prior notice (unless prior notice is required by law), but any such changes shall be effective as of the posting of revised Agreement on the Website. Your continued use of the Services after your notification of the modified terms of the Agreement constitutes your agreement to the amended Agreement. You may review the current Agreement prior at any time on this Online Access Agreement page.

The services available on or through the Website (collectively, the "Services") provide you with access to various on-line resources, which currently include, but are not limited to: the ability to view (i) your current and certain past Alectra Utilities or Guelph Hydro invoices, along with other billing and payment information; and (ii) certain consumption and use data. Unless otherwise explicitly stated, any new features that augment or enhance the current Services, including the release of new Services, shall be subject to this Agreement.

Upon your acceptance of this Agreement, Alectra Utilities grants you a personal, non-exclusive, non-transferable, license to access and use the Services, subject to this Agreement, solely for your private purposes. The forgoing license includes the specific rights to use the available applications and functionalities of the Services and to print information from the Services. We reserve the right to, without notice: (a) modify, suspend or terminate operation of or access to the Services at any time for any reason; (b) modify or change the Services or its applicable operating policies at any time; and/or (c) interrupt the Services as necessary to perform routine and non-routine maintenance, error corrections, or other changes.

Our policies and procedures with respect to the collection, use and disclosure of your personal information are governed by the Privacy Policy. We will not use your information in any way inconsistent with the purposes and limitations provided in the Privacy Policy.

During the registration process for the Services, an account number as personal identification number provided by Us to you (collectively, "Authentication Credentials") will be required for your access and use of the Services. The Authentication Credentials are intended for your use only. You are responsible for maintaining the confidentiality of your Authentication Credentials, and are fully responsible for all activities that occur under Your account are Authentication Credentials with or without your knowledge. You agree: (a) not to disclose such Authentication Credentials to any third party, (b) to take reasonable care to protect such Authentication Credentials from inadvertent disclosure to third parties, and (c) to immediately notify Alectra Utilities of any loss or unauthorized use of such Authentication Credentials. Alectra Utilities cannot and will not be liable, directly or indirectly, for any loss or damage arising from your failure to comply with this Section 5.

If you suspect that someone else knows any part of your Authentication Credentials, you must change them immediately. In the event of any unauthorized use of your Authentication Credentials or any other breach of security, you must also immediately email Customer Service or call Customer Service at 519-822-3010 and follow any instructions given to you.

You agree that you will be responsible for all actions taken using your Authentication Credentials and that Alectra Utilities will not be liable for any loss that you may incur as a result of someone else using your Authentication Credentials, either with or without your knowledge. You agree that you will be responsible for all activity in your account, whether initiated by you, or by others on your behalf, or by any other means, until you: (i) notify Alectra Utilities of a breach; (ii) request Alectra Utilities assistance to close down your online account; and/or (iii) prove that your account security was compromised due to a fault of Alectra Utilities' systems. You further agree that you will be held liable for losses incurred by Alectra Utilities or another party due to someone else using your Account Credentials. Alectra Utilities specifically disclaims liability for any activity in your account, whether authorized by you or not. For security purposes, you must keep Authentication Credentials in a secure location and take precautions to prevent others from gaining access to your Authentication Credentials. This Section 5 will survive the termination of this Agreement.

You agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Services registration and/or submission process. You further agree to update your information in a timely manner to ensure it remains accurate and complete. In submitting any information to Us via the Services, including any personal information, you represent and warrant that all such information submitted is true and accurate and that you have obtained all necessary approvals, consents and authorizations as may be required under applicable laws, including privacy laws, from any third party to disclose said information.

You are solely responsible for maintaining your own record of activity using the Services, and for retaining all copies of Alectra Utilities invoices and other relevant data available through the Services. Any record retention services performed by Us are solely at Alectra Utilities' discretion and may be discontinued at any time with or without notice to you.

When you sign up for electronic billing (ebilling) with Alectra Utilities, you will no longer receive a paper bill and informational inserts in the mail. Instead, you will receive an email notification that your bill is ready for viewing and a link to your bill will be provided in the e-mail. Informational inserts about other Alectra Utilities services will be provided to you by a separate e-mail notification. If you would like to resume receiving a paper bill and informational inserts by mail, you can do so.

It is your responsibility to check for the delivery of your monthly bill, to routinely log in to your account for the Services to check for notices and updates and to keep current all email and payment account information with Us.

If you do not receive your Alectra Utilities electronic billing email notification and all of your information is accurate, you will need to contact our Customer Service Department immediately by emailing Customer Service or calling 519-822-3010. Failure to receive an email notification will not delay the due date of your bill and you will still be responsible for timely payment of your bill.

Your use of Alectra Utilities' Services is with Alectra Utilities' permission, which may be revoked at any time and for any reason. You agree that at Alectra Utilities' discretion, We may suspend or permanently terminate your access to the Services for any reason, including but not limited to: (a) breaches or violations of this Agreement or any other incorporated agreements or guidelines, including, but not limited to, the Terms of Use; (b) requests by law enforcement or other government agencies; (c) a request by you (self-initiated account cancellations); (d) unexpected technical issues or problems; and/or (e) extended periods of inactivity.

You understand that such a termination may result in permanent deletion of any data or information, and you agree that We are not liable to you or to any third party for losses or damages incurred as a result of your access to the Services being terminated or suspend. In addition to terminating access to the Services, We reserve the right to block certain internet protocol addresses at Alectra Utilities' sole discretion.

The term of this Agreement will commence, and you may begin using the Services, once you register for MyEnergy View access. The Agreement will remain in effect until terminated by Us in accordance with the terms and conditions of this Agreement. You agree that Alectra Utilities, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Services, and remove and discard any content within the Services, for any reason, including, without limitation, if Alectra Utilities believes that you have violated or acted inconsistently with this Agreement. You agree that any termination of your access to the Services under any provision of this Agreement may be effected without prior notice, and acknowledge and agree that Alectra Utilities may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Further, you agree that Guelph Hydro shall not be liable to you or any third party for any termination of your access to the Services.

All indemnification obligations, disclaimers of warranties and limitations of liability of this Agreement shall survive the termination of this Agreement. Any terms and conditions of this Agreement which by their nature extend beyond the termination of this Agreement shall survive the termination or expiry of this Agreement including, without limitation, Sections 5, 11, 12, 13. 14. 15, 16 and 17.

You agree to indemnify and hold harmless Alectra Utilities, its parent, affiliates and subsidiaries and their respective officers, directors, employees and agents, from and against any and all claims, demands, expenses (including, but not limited to, reasonable legal fees), damages, causes of action, obligations, liabilities, losses and costs or debt arising out of, or asserted in connection with: (i) your use of and access to (or inability to use) the Services; (ii) your violation of any of this Agreement; and/or (iii) your violation of any third party right, including without limitation any copyright, intellectual property, or privacy right.