Flood Damage to Your Home or Business

Burst pipes, burst or backed-up watermains, and other sources may cause flooding in your home. If there is water in your basement above the level of electrical outlets or near your electrical panel, contact Guelph Hydro / Alectra Utilities immediately at 519-822-3010 during normal business hours or 519-822-3014 after hours. We must disconnect your power before you enter the basement.

Electrical equipment and wiring that has been exposed to water through flooding may be dangerous. Before power is restored, be sure to have it checked by a licensed electrical contractor.

Flooded basement? Here's what to do

1. Has water risen above outlet covers, power cords, electrical equipment? Is there water near the electrical box? Do not enter the area.  Contact Guelph Hydro immediately to have the power to your home turned off 
2. Ensure that the main power service in the house is in the "off" position until all electrical equipment has been tested and verified that it is safe.
3. Once power has been turned off, contact a licensed electrical contractor to determine if electrical equipment (wires, plugs) needs to be replaced. Visit the website for the Electrical Safety Authority to find a licensed electrical contractor in your area.
4. Do not plug in or attempt to use any electrical appliances that have been wet. They must be checked or serviced by a licensed electrical contractor before use.
5. For information about electrical safety in your home after a flood, visit the Electrical Safety Authority website.