Insurance Claims

Since there are many circumstances beyond the control of Guelph Hydro / Alectra Utilities that can impact the electricity distribution network, we are unable to guarantee a constant supply of electricity or an assurance that voltages and frequency will be unvaried.

If you have incurred damages related to power interruptions or voltage variations, you have the following options:

1. You may submit a claim either through your home or business insurance;
2. You may be able to have your damaged item repaired or replaced under the manufacturer's warranty, retail store extended warranty or credit card purchase insurance; or
3. You may fill in an Damage or Loss Claim form. We will investigate the incident and will send a copy of the investigation report and your Insurance Claim for to our liability insurer for their consideration. Settlements are solely based on the presence or absence of legal liability.