Medical Equipment-Emergency Call List

If you or someone in your home has a life-threatening medical condition that depends on electrically powered medical equipment such as a home dialysis unit, respirator, continuous positive airway pressure (CPAP) unit, or special life support equipment, you may self-declare and be placed on our Medical Equipment Emergency Call List.

How to Apply

To be placed on our Medical Equipment Emergency Call List, you have two options

  1. Call our Customer Service Department at 519-822-3010
  2. Fill out and submit an Emergency Call - Medical Reasons form

We Do Not Guarantee Uninterrupted Electricity

Guelph Hydro cannot guarantee an uninterrupted supply of electricity. However, if your name is on our list, we will make every reasonable effort to inform you ahead of time of scheduled power outages so you can arrange to have back-up power to support your critical equipment.

When power is being restored after an unplanned outage, an attempt will be made to be sensitive to the needs of the customers on the list. This does not, however, guarantee that their electricity will be restored in advance of other customers.

Be Prepared - Have a Power Outage Plan

Since Guelph Hydro cannot guarantee an uninterrupted supply of electricity, customers on electrically-powered life support systems should plan for scheduled or unplanned power outages.

  • Keep phone numbers of emergency response agencies (e.g., 911, hospital, fire department, police) in a convenient location, in case emergency assistance is needed.
  • Ensure that you have a back-up telephone if you use a cordless or other telephone that is dependent on electricity. Have a backup charging unit for your mobile phone.
  • Have an alternate plan in place to ensure the continuity of any life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage, going to the hospital, using a back-up generator or uninterruptible power supply (UPS).
  • Electric garage door openers will not operate during any power interruption but they can be operated manually. Make sure to have a plan if help will be required to open the door.
  • Consider purchasing a back-up generator. If using a back-up generator, customers are responsible for the safe installation, use, and maintenance of any back-up power. The Electrical Safety Authority provides tips for Safe Stand-by Generator Operation.
  • If your equipment comes with a battery back-up, remember to keep the battery charged and to test the battery every six months.
  • Have a battery-powered radio on hand and a supply of fresh batteries to keep informed of news and other information.
  • Keep an emergency box or bag of supplies, such as medical items, flashlights and candles, canned food and manual can opener, and water packed at all times. It's much easier to locate one box or bag of supplies in the dark rather than searching around the house looking for each item.
Accessibility
If you need this information or any document contained on this page provided in another format, please contact our Customer Service Department by telephone at 519-822-3010 or email Customer Service.  Visit our Accessibility page for more information about the services available to you under the Accessibility for Ontarians with Disabilities Act (AODA).
You May be Eligible for a Rebate on Your Electricity Bill

The Ontario Clean Energy Benefit (OCEB) provides eligible customers a 10 per cent rebate on the total cost of electricity charges related to electricity consumption on their bills including HST. This rebate will be in effect for five years until December 31, 2015.

Effective September 1, 2012, the rebate for eligible customers will be limited to the first 3,000 kWh per month of consumption. However, there is an exemption from this limit for households in which persons who require medical equipment reside under the following circumstances:

  1. A person who resides in the premises to which the eligible account relates uses medical equipment which requires electricity for its operation.
  2. The medical equipment referred to in above was prescribed by a health practitioner who is a member in good standing of a health profession who is listed in Schedule 1 to the Regulated Health Professions Act, 1991.
  3. The cost or a portion of the cost, of the electricity used for the operation of the medical equipment is included in the calculation of the base invoice amount for the consumer's eligible account.

  4. The consumer gives the written notice described in Section 3.2(4) of the Ontario Clean Energy Benefit Act, 2010 to the electricity vendor for the eligible account before July 1, 2016.

The exemption does not apply in respect of an eligible account for multi-unit complex if the eligible account relates to more than one unit. O.Reg. 197/12 s.4.

In order for us to determine your eligibility for an exemption from the maximum financial benefit and accurately calculate your bill, please complete and return the Self-Declaration Form for Relief from the Ontario Clean Energy Benefit Limit.