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Power Outages
When a power outage strikes, Guelph Hydro / Alectra Utilities is ready to respond to restore power as quickly as possible.
Downed power line? Call 911
Information on current power outages - View our Power Outage Map or follow us on Twitter @GuelphHydro or @AlectraNews.
To report a power outage:
Power outage? Click on the Report Outage button on our Power Outage Map.
Call us 24/7 at 519-822-3014. Note that telephone lines may be overloaded during a widespread power outage.
For more information about power outages, visit our Power Outages page or select a topic below:
How do we know your power is out?
When the power goes out, your smart meter and various monitoring and control devices instantly communicate with our Control Room. This alerts our 24/7 Control Room Operators that there is a problem,
However, in the event of a widespread power outage, we may not be able to pinpoint the location of small outages.
You can help by reporting the location of power outages. Let us know if you know the cause, such as a car hitting a pole.
To report a power outage:
Power outage? Click on the Report Outage button on our Power Outage Map.
Call us 24/7 at 519-822-3014.
Note that telephone lines may be overloaded during a widespread power outage.
In the event of a large power outage, Guelph Hydro / Alectra Utilities restores power in phases.
Phase 1 - We work to restore power first to hospitals, water pumping stations, waste treatment plants and other critical community services.
Phase 2 - Next, we restore power to other important community services. These can include community centres, retirement homes, locations of emergency services and other important locations.
Phase 3 - Then we work to restore power to as many large groups of customers as possible by reconnecting neighbourhoods or streets.
Phase 4 - Finally, we restore power to individual homes and businesses.
If your home or business has suffered storm damage, you may need to make repairs before power can be restored. Storm or flood damage can be dangerous. Be sure to read the following information before attempting repairs:
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