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Beware! Scams targeting electricity customers are becoming increasingly common across North America. The most common scams involve a telephone call from someone claiming to be from Guelph Hydro (or the electrical utility in the targeted area) who says that the customer's account is overdue and, if payment is not made immediately, electricity will be disconnected in the next half-hour.
The caller then demands payment in one of the following ways:
How to Identify a Fraudulent Call |
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Guelph Hydro Process for Contacting Customers with Overdue Accounts |
Since Guelph Hydro does contact customers for payment of overdue accounts, it may it important to understand our process in order to recognize a scam call if you get one. The following is the process Guelph Hydro follows for collection of accounts that are overdue:
Guelph Hydro makes every effort to contact customers before disconnecting service, including mailing a written notice, hand delivering a disconnection notice, making phone calls and, if service is about to be disconnected, knocking on the door to contact the customer in person. |
What to Do If you Receive a Fraudulent Call |
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