Request for Temporary Disconnection of Power

Customers and contractors occasionally require a temporary disconnection from the electricity network. By temporarily disconnecting power, work can be safely performed on customer-owned transformers, high-voltage primary switchgear and other electrical apparatus.

Please note that only qualified staff from Guelph Hydro / Alectra Utilities is permitted to disconnect equipment from our network.  

Commercial and Business Customers

To request a temporary interruption of electrical service, fill in a Request for Temporary Disconnection of Power form. A member of our team will contact you regarding your request. Please note: this form is for commercial and business customers only.

Residential Customers

Residential customers who would like to arrange a disconnection or service upgrade should contact Technical Services by email at