Request for Temporary Disconnection of Power

Customers and contractors occasionally require a temporary disconnection from the electricity network. By temporarily disconnecting power, work can be safely performed on customer-owned transformers, high-voltage primary switchgear and other electrical apparatus.

Please note that only qualified staff from Guelph Hydro / Alectra Utilities is permitted to disconnect equipment from our network.

Residential and Business Customers

Customers who would like to arrange a temporary interruption of electrical service, disconnection or service upgrade should contact Technical Services by email at