Business Rates and Service Charges

Rates by Business Class

Select the rates for the business class or activity that applies to your business or view our Guelph and Rockwood Rate Schedule.

General Service - less than 50 kilowatts

This classification applies to a non-residential account taking electricity at 750 volts or less and whose average monthly maximum demand is less than, or is forecast to be less than, 50 kilowatts. This classification is eligible for the provincial Regulated Price Plan when annual consumption is less than 250,000 kilowatt hours (kWh) per year.

 

Changes to your electricity bill: Ontario Electricity Rebate

Starting November 1, 2019, the Government of Ontario changed how subsidies are presented on electricity bills for residential and small business customers. All subsidies provided under the Ontario Rebate for Electricity Consumers Act, 2016 are now combined in a new line item named “Ontario Electricity Rebate.”

General Service less than 50 kilowatt customers will continue to have the new rebate applied and need not take any further action. 

Your bill now shows the full price of electricity, and the combined subsidy of approximately 32 per cent is applied to the pre-tax bill amount. OESP customers will also see a line item for the total Ontario support that they receive. Electricity consumption up to October 31 will be rebated under the old program, so during the transition you will see both rebates listed on your bill.

Learn more at OEB.ca or call 1-877-632-2727.

 

Electricity Rates (customers with a smart meter)

Small commercial customers with a smart meter pay Time-of-Use rates according to the time of day electricity is used. Time-of-use prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity in Ontario are used. When demand rises, more expensive forms of electricity production are called upon, making prices higher. 

 

Time-of-Use time periods illustration


The rates quoted cover the cost of electricity purchased on your behalf. We pass this cost through to you, without mark-up, and pay for it directly to our suppliers.

The chart below shows the Time-of-Use rates effective November 1, 2019.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 10.1 cents per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 14.4 cents per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 20.8 cents per kilowatt hour
Energy Retailer Contract Rates (customers with a contract with an energy retailer)

Customers who have signed a contract with an energy retailer do not pay Time-of-Use or Two-Tiered rates. They pay the price stated in their contract plus the Global Adjustment amount at market rates.

Global Adjustment

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and therefore have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the website of the Independent Electricity System Operator.

Delivery Charges
Delivery charges cover the cost of delivering electricity from generating stations across Ontario to the Guelph and Rockwood communities and then to your business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate the provincial and local electricity systems.

A portion of these charges are fixed and does not change from month to month. The rest the charges are variable and increase or decrease depending on the amount of electricity you use.

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, also consumes power before it gets to your business. The Delivery charge also includes costs relating to electricity lost through distribution.

Type of Charge Pricing

Monthly Service Charge - Pro-rated on a 30-day bill

$17.30 per month

Distribution Volumetric Rate

$0.0144 per kilowatt hour

Transmission Connection

  • Distribution loss factor applied to consumption
$0.0054 per kilowatt hour

Transmission Network

  • Distribution loss factor applied to consumption
$0.0065 per kilowatt hour
Regulatory Charges
Regulatory Charges cover the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ontario Ministry of Energy conservation and renewable energy programs.
Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration

  • Does not apply to customers with a retail contract
$0.25 per month
General Service - 50 kilowatts to 999 kilowatts

This classification applies to a non-residential account where the average monthly demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 50 kilowatts but less than 1,000 kilowatts. Transmission network and connection charges are based on peak load recorded anytime during a 24-hour period.

 

Changes to your electricity bill: Ontario Electricity Rebate

For business customers (GS>50 kW) customers who were previously eligible to receive the 8% provincial rebate, you may be eligible to continue receiving the OER.  Customers must first complete the self-declaration form in order to determine their eligibility on or before January 31, 2020, otherwise they will automatically be excluded from the OER.  If it is determined that a customer is no longer eligible but they have completed the self-declaration form by January 31, 2020, then the customer may receive the OER until October 31, 2020.

For more information regarding eligibility criteria and important dates, please see the updated regulation.

 

Electricity Rates

Electricity rates per kilowatt hour* will be based on one of the following price plans:

  • Weighted Average Hourly Spot Market Price
  • Hourly Ontario Energy Price
  • Energy Retailer contract price

* Notes:

  • Distribution loss factor will be applied to consumption.
  • Primary Metering Allowance of 1% will be applied to demand and consumption where applicable.
Global Adjustment

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and, therefore, have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the Independent Electricity System Operator's website.

Notes:

  • Distribution loss factor applied to consumption

  • Primary Metering Allowance of 1% applied to demand and consumption where applicable

  • Peak Demand Factor determines charge for Class A status customers
Delivery Charges
Type of Charge Pricing
Monthly Service Charge - Pro-rated on a 30-day bill $182.98 per month

Distribution Volumetric Rate

  • Primary Metering Allowance of 1% applied to demand and consumption where applicable
$2.8579 per kilowatt

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with retailers
$0.25 per month

Transformer Allowance

  • Transformer Ownership Allowance of 1% applied to demand where applicable
($0.7200) per kilowatt
Non-Competitive Charges
Type of Charge Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
  • Wholesale Market Rate of $0.0035 kilowatt hour for Class A status customers. Peak Demand Factor determines Capacity Based Recovery Charge for Class A status customers.
$0.0039 per kilowatt hour

Transmission Connection

$2.2677 per kilowatt

Transmission Connection - Interval Metered

$2.3528 per kilowatt

Transmission Network

$2.7310 per kilowatt

Transmission Network - Interval Metered

$2.8328 per kilowatt
General Service - 1,000 kilowatts to 4,999 kilowatts

This classification applies to a non-residential account where the average monthly demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 1,000 kilowatts but less than 5,000 kilowatts. Transmission network and connection charges are based on peak load recorded anytime during a 24-hour period.

Electricity Rates

Electricity rates per kilowatt hour* will be based on one of the following price plans:

  • Weighted Average Hourly Spot Market Price
  • Hourly Ontario Energy Price
  • Energy Retailer contract price

* Notes:

  • Distribution loss factor will be applied to consumption.
  • Primary Metering Allowance of 1% will be applied to demand and consumption where applicable.
Global Adjustment - General Service

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and therefore have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the website of the Independent Electricity System Operator.

Notes:

  • Distribution loss factor applied to consumption
  • Primary Metering Allowance of 1% applied to demand and consumption where applicable
  • Peak Demand Factor determines charge for Class A status customers
Distribution Charges
Type of Charge Pricing
Monthly Service Charge - Pro-rated on a 30-day bill $544.52 per month

Distribution Volumetric Rate

  • Primary Metering Allowance of 1% applied to demand and consumption where applicable
$3.1591 per kilowatt

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with retailers
$0.25 per month
Non-Competitive Charges
Type of Charge Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
  • Wholesale Market Rate of $0.0035 kilowatt hour for Class A status customers. Peak Demand Factor determines Capacity Based Recovery Charge for Class A status customers.
$0.0039 per kilowatt hour

Transmission Connection

$2.3528 per kilowatt

Transmission Network

$2.8328 per kilowatt
Large Use Customers - 5,000 kilowatts and above

This classification refers to an account where the monthly average peak demand is equal to or greater than, or is forecast to be equal to or greater than, 5,000 kilowatts.

Electricity Rates

Electricity rates per kilowatt hour* will be based on one of the following price plans:

  • Weighted Average Hourly Spot Market Price
  • Hourly Ontario Energy Price
  • Energy Retailer contract price

* Notes:

  • Distribution loss factor will be applied to consumption.
  • Primary Metering Allowance of 1% will be applied to demand and consumption where applicable.
Global Adjustment - Large Users

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and therefore have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the website of the Independent Electricity System Operator.

Note:

  • Peak Demand Factor determines charge for Class A status customers
Distribution Charges
Type of Charge Pricing
Monthly Service Charge - Pro-rated on a 30-day bill $984.64 per month

Distribution Volumetric Rate

  • Primary Metering Allowance of 1% applied to demand and consumption where applicable
$2.8382 per kilowatt

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with retailers
$0.25 per month
Non-Competitive Charges
Type of Charge Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
  • Wholesale Market Rate of $0.0035 per kilowatt hour for Class A status customers. Peak Demand Factor determines Capacity Based Recovery Charge for Class A status customers.
$0.0039 per kilowatt hour

Transmission Connection

$2.8409 per kilowatt

Transmission Network

$3.4210 per kilowatt
Unmetered Scattered Loads
Accounts taking electricity at 750 volts or less where the monthly average peak demand is less than, or is forecast to be less than, 50 kilowatts and the consumption is unmetered, such as for cable TV power packs, bus shelters, telephone booths, traffic lights and railway crossings. The customer will provide detailed manufacturer information / documentation with regard to electrical demand / consumption of any proposed unmetered load.
Electricity Rates
Tiered Rate
Type of Charge Pricing

First tier - 750 kilowatt hours per month pro-rated on a 30-day bill

$0.119 per kilowatt hour

Remaining kilowatt hours

$0.139 per kilowatt hour
Energy Retailer Contract Rates (customers with a contract with an energy retailer)

Customers who have signed a contract with an energy retailer pay the price stated in their contract plus the Global Adjustment amount at market rates.

Global Adjustment - Unmetered Scattered Loads

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and therefore have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the website of the Independent Electricity System Operator.

Delivery
Type of Charge Pricing
Monthly Service Charge $4.99 per connection

Distribution Volumetric Rate

$0.0230 per kilowatt hour

Transmission Connection

  • Distribution loss factor applied to consumption
$0.0054 per kilowatt hour

Transmission Network

  • Distribution loss factor applied to consumption
$0.0065 per kilowatt hour
Regulatory Charges

Regulatory Charges cover the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ontario Ministry of Energy conservation and renewable energy programs.

Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with a retail contract
$0.25 per month
Street Lighting

This classification applies to an account with a Municipality, Regional Municipality, Ministry of Transportation and private roadway lighting, for roadway lighting controlled by photocells. The consumption for these customers is based on the calculated connected load times and the required lighting times established in the approved Ontario Energy Board street lighting load shape template.

Electricity Charge

Electricity rates per kilowatt hour* will be based on one of the following price plans:

  • Weighted Average Hourly Spot Market Price
  • Hourly Ontario Energy Price
  • Energy Retailer contract price

* Notes:

  • Distribution loss factor will be applied to consumption.
  • Primary Metering Allowance of 1% will be applied to demand and consumption where applicable.
Global Adjustment - Street Lighting

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and therefore have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the website of the Independent Electricity System Operator.

Delivery
Type of Charge Pricing
Monthly Service Charge $0.44 per connection

Distribution Volumetric Rate

$10.5956 per kilowatt

Transmission Connection

$2.0892 per kilowatt

Transmission Network

$2.5160 per kilowatt
Regulatory Charges

Regulatory Charges cover the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ontario Ministry of Energy conservation and renewable energy programs.

Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with a retail contract
$0.25 per month
Sentinel Lighting
This classification refers to an account taking electricity at 750 volts or less where the electricity is being used exclusively for private outdoor lighting controlled by photocells. The consumption for this classification is calculated based on the connected load times and the number of hours of operation per month, averaged over a 12-month period. The hours of operation in a month will be based on the calculated connection load times and the required lighting times established in the approved Ontario Energy Board sentinel lighting load shape template.
Electricity Charge
Tiered Rate
Type of Charge Pricing

First tier - 750 kilowatt hours per month pro-rated on a 30-day bill

$0.119 per kilowatt hour

Remaining kilowatt hours

$0.139 per kilowatt hour
Energy Retailer Contract Rates (customers with a contract with an energy retailer)

Customers who have signed a contract with an energy retailer pay the price stated in their contract plus the Global Adjustment amount at market rates.

Global Adjustment

The Global Adjustment is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market more accurately reflects the cost to produce this electricity.

The Global Adjustment accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. As a result, its value may be positive or negative, depending on whether the market price is lower or higher than the fixed rates.

All electricity consumers pay for Global Adjustment.

  • For small business and residential consumers who pay for electricity on the Regulated Pricing Plan, the Global Adjustment costs are factored into the Regulated Price Plan.
  • Consumers on a retail contract have opted out of the Regulated Price Plan and therefore have Global Adjustment as a separate line item on their bill.
  • Consumers with a peak demand of over 50 kilowatts have Global Adjustment as a separate line item on their bill.

All the rates are posted on the website of the Independent Electricity System Operator.

Delivery
Type of Charge Pricing
Monthly Service Charge - Pro-rated on a 30-day bill $7.69 per connection

Distribution Volumetric Rate

$8.6425 per kilowatt

Transmission Connection

$1.7362 per kilowatt

Transmission Network

$2.0908 per kilowatt
Regulatory Charges

Regulatory Charges cover the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ministry of Energy conservation and renewable energy programs.

Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with a retail contract
$0.25 per month

Other Rates

Feed-in-Tariff (FIT) Program

Visit the website of the Independent Electricity System Operator for more information about Ontario's Feed-in-Tariff program and microFIT program.

Monthly Service Charges

Project Type Pricing

MicroFIT (capacity <10 kilowatts) - Pro-rated on a 30-day bill

$5.40 per month

Feed-in-Tariff (FIT) (capacity <50 kilowatts) - Pro-rated on a 30-day bill

$17.23 per month

Feed-in-Tariff (FIT) (capacity 50 to 999 kilowatts) - Pro-rated on a 30-day bill

$186.78 per month
Net Metering

Net metering is a program that allows eligible customers to send surplus electricity generated from renewable resources to the utility distribution system and to receive credit towards the energy the customer consumes from the distribution system.

Electricity
Two-Tiered Regulated Price Plan prices apply to net consumption of electricity per kilowatt hour for Residential and General Service - less than 50 kilowatt - customers.
Delivery
  • Rate class-specific Fixed Monthly Service charge applies to all customers
  • Rate class-specific Distribution Volumetric and Transmission Charges apply to net consumption of electricity per kilowatt hour
Regulatory Charges

Regulatory Charges cover the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ministry of Energy conservation and renewable energy programs.

 

Regulatory TypePricing

Wholesale Market Charge applies to net consumption of electricity per kilowatt hour

 

Standard Supply Service Administration - Pro-rated on a 30-day bill

  • Does not apply to customers with a retail contract
$0.25 per month

 

Standby Power Service

Standby Power applies to a customer that has Load Displacement Generation and requires the distributor to provide back-up service.

Delivery Charges
Service Pricing

Rate class-specific Distribution Volumetric Rate applied to the generator's peak demand per kilowatt for a month where standby power is provided partially or not provided.

 

Standby Power General Service - 50 to 999 kilowatts

$2.8458

Standby Power General Service - 1,000 to 4,999 kilowatts

$3.1591

Standby Power Large Use >5,000 kilowatts

$2.8382
Distribution Loss Factors
Factors by Size of Customer Pricing

Total Loss Factor - Secondary Metered Customer < 5,000 kilowatts

1.0260

Total Loss Factor - Secondary Metered Customer > 5,000 kilowatts

1.0137

Total Loss Factor - Primary Metered Customer < 5,000 kilowatts

1.0157

Total Loss Factor - Primary Metered Customer > 5,000 kilowatts

1.0036