Conditions of Service

Guelph Hydro is committed to providing our customers with safe, reliable electricity service. Our Conditions of Service define how we work with our customers and others to meet this commitment.

Guelph Hydro's Conditions of Service document serves as an important reference tool for customers, contractors, developers, retailers, power generators and their agents, consultants and suppliers.

Our Conditions of Service document includes information on account administration including rates and conditions, billing procedures and payment plan options. It also references the regulations and codes which govern the services Guelph Hydro provides, including safety and inspection requirements as well as roles and responsibilities.

Guelph Hydro Electric Systems Inc. will provide advance public notice of any changes to its Conditions of Service.