Conditions of Service

Alectra Utilities (formerly Guelph Hydro) is committed to providing customers with safe, reliable electricity service. Our Conditions of Service define how we work with our customers and others to meet this commitment.

Although Guelph Hydro and Alectra Utilities merged effective January 1, 2019, Guelph Hydro's Conditions of Service continues to remain in effect for customers in Guelph and Rockwood. 

Our Conditions of Service document serves as an important reference tool for customers, contractors, developers, retailers, power generators and their agents, consultants and suppliers. It includes information on account administration including rates and conditions, billing procedures and payment plan options. It also references the regulations and codes which govern the services provided, including safety and inspection requirements as well as roles and responsibilities.

Alectra Utilities will provide advance public notice of any changes to this Conditions of Service document.