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Explanation of Terminology
| Electricity |
| This is the cost of the electricity supplied to you during this billing period and is the part of the bill that is subject to competition. |
| Delivery |
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These are the costs of delivering electricity from generating stations across the Province to Alectra Utilities (formerly Guelph Hydro) then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business. Alectra Utilities (formerly Guelph Hydro) collects this money and pays this amount directly to suppliers. When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business. |
| Global Adjustment |
| The Global Adjustment is an adjustment for the difference between the rates paid to regulated and contracted generators and the market price. This will be either a credit or a charge depending on the prices for electricity in the Independent Electricity System Operator (IESO) spot market. Global Adjustment is applicable to large commercial consumers and consumers having a retailer agreement. |
| Power Factor Charge |
| Power Factor is a measure of how effectively your equipment converts electric current into useful power output, such as heat, light or mechanical motion. Low power factor, or less effective use of electric current, will be an added cost to your bill. There are two kinds of power: usable power called kilowatts (kW), and reactive power called kiloVAR (kVAR). The ratio of your usable power consumption to your reactive power consumption determines your power factor. When your power factor drops below 90%, a power factor surcharge is applied to cover the cost of supplying additional reactive power. |
| Regulatory Charges |
| Regulatory Charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ministry of Energy conservation and renewable energy programs. |
Alectra Utilities (formerly Guelph Hydro) Portion of Your Electricity Bill
In addition to collecting fees for our services, Alectra Utilities (formerly Guelph Hydro) collects money on behalf of several other players in Ontario's electricity sector.
In fact, only 21% of the electricity portion of an average residential bill is kept by Alectra Utilities (formerly Guelph Hydro) to run our operations. This is included in the Delivery section of your bill.
Residential Rates
Residential customers automatically fall under Ontario's Regulated Price Plan (RPP) for the commodity portion of your electricity bill, where you are charged a regulated price per kilowatt hour (kWh) for the electricity you use. The Ontario Energy Board sets the RPP rates twice a year on May 1 and November 1.
Residential customers can submit a request to switch from Time-of-Use to Tiered Pricing for their electricity usage. You can switch your rate option in MyEnergy View or use our online form.
Please select the type of electricity rates that are applicable to you.
For more information, view the Guelph and Rockwood Rate Schedule.
Rates Charged for the Electricity You Use
| Time-of-Use Rates | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Most residential and small commercial customers have a smart meter and pay Time-of-Use (TOU) rates. With TOU rates, you pay according to the time of day you use electricity. Time-of-use prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity in Ontario are used. When demand rises, more expensive forms of electricity production are called upon, making prices higher.
The rates quoted cover the cost of electricity purchased on your behalf. Alectra Utilities, formerly Guelph Hydro, passes this cost through to you, without mark-up, and pays it directly to our suppliers. Current Rates - November 1, 2022 to April 30, 2023The chart below shows the Time-of-Use rates effective November 1, 2022:
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| Two-Tiered Rates | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below show the rates and tiers for Residential customers. For more information visit the Ontario Energy Board's website. Residential CustomersCurrent Rates - November 1, 2022 to April 30, 2023
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| Energy Retailer Contract Rates (customers with a contract with an energy retailer) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Customers who have signed a contract with an energy retailer do not pay Time-of-Use or tiered rates. They pay the price stated in their contract plus the Global Adjustment amount at market rates.
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Off-Peak - 7 p.m. to 7 a.m. and all day weekends and 
Mid-Peak - 11 a.m. to 5 p.m.
On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.Other Rates
| Delivery Charges | ||||||||||
| Delivery charges cover the cost of delivering electricity from generating stations across Ontario to the Guelph and Rockwood communities and then to your home. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate the provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use. When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, also consumes power before it gets to your home. The Delivery charge also includes costs relating to electricity lost through distribution.
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| Regulatory Charges | ||||||||||
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Service Charges
| Miscellaneous Residential Service Charges | ||||||||||||||||||||||||||||
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