Residential Rates and Service Charges

Residential Rates

Residential customers automatically fall under Ontario's Regulated Price Plan (RPP) for the commodity portion of your electricity bill, where you are charged a regulated price per kilowatt hour (kWh) for the electricity you use. The Ontario Energy Board sets the RPP rates twice a year on May 1 and November 1.

Please select the type of electricity rates that are applicable to you.

For more information, view the Guelph and Rockwood Rate Schedule.

Rates Charged for the Electricity You Use

Time-of-Use Rates (customers with a smart meter)

Most residential and small commercial customers have a smart meter and pay Time-of-Use (TOU) rates.

With TOU rates, you pay according to the time of day you use electricity. Time-of-use prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity in Ontario are used. When demand rises, more expensive forms of electricity production are called upon, making prices higher. 

Time-of-Use time periods chart

The rates quoted cover the cost of electricity purchased on your behalf. Alectra Utilities, formerly Guelph Hydro, passes this cost through to you, without mark-up, and pays it directly to our suppliers. 

Current Rates - May 1 to October 31, 2022

The chart below shows the Time-of-Use rates effective May 1, 2022:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 11.3¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 11 a.m. to 5 p.m.

17.0¢ per kilowatt hour

Previous Rates - February 8 to April 30, 2022

February 8, 2022 - Time-of-Use and Tiered prices have resumed.

January 18 through February 7, 2022, electricity prices were set at the off-peak price of 8.2¢/kWh, 24 hours per day for all regulated price plan customers. The off-peak rate was applied automatically to residential, small businesses and farms who pay Time-of-Use or Tiered prices set by the Ontario Energy Board.

On February 8, 2022, RPP Time-of-Use prices resumed:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 11.3¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

17.0¢ per kilowatt hour

Previous Rates - January 18 to February 7, 2022

Rate Changes for Residential and Small Business Customers Effective January 18, 2022

From January 18, 2022 through February 7, 2022, the government of Ontario is implementing a discounted RPP rate for residential and small business customers of 8.2¢/kWh. This rate will be in place all day, every day, regardless of whether your rate plan is Tiered or Time of Use.

This rate will be applied automatically, and it will not affect your rate option (Tiered or TOU) once the discounted rate expires; you are not required to do anything.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 8.2¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

8.2¢ per kilowatt hour

Previous Rates - November 1, 2021 to January 17, 2022

 The chart below shows the Time-of-Use rates effective November 1, 2021:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 11.3¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

17.0¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2021

The chart below shows the Time-of-Use rates effective May 1, 2021:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 11.3¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 11 a.m. to 5 p.m.

17.0¢ per kilowatt hour

Previous Rates - February 23 to April 30, 2021

Electricity Rate Changes for Residential and Small Business Customers Effective February 23, 2021

From January 1 through February 22, 2021, the government of Ontario implemented a discounted RPP rate for residential and small business customers of 8.5¢/kWh. This rate was in place regardless of whether your rate plan is Tiered or Time-of-Use.

On February 23, 2021, RPP Time-of-Use prices resumed:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.5¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 11.9¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

17.6¢ per kilowatt hour

Previous Rates - January 1 to February 22, 2021

Rate Changes for Residential and Small Business Customers Effective January 1, 2021

From January 1, 2021 through February 22, 2021, the government of Ontario is implementing a discounted RPP rate for residential and small business customers of 8.5¢/kWh. This rate will be in place all day, every day, regardless of whether your rate plan is Tiered or Time of Use.

This rate will be applied automatically, and it will not affect your rate option (Tiered or TOU) once the discounted rate expires; you are not required to do anything.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.5¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 8.5¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 8.5¢ per kilowatt hour

Previous Rates - November 1 to December 31, 2020

The chart below shows the Time-of-Use rates effective November 1, 2020.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 10.5¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 15.0¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 21.7¢ per kilowatt hour

Previous Rates - June 1 to October 31, 2020

COVID-19: Ontario Extends Electricity Rate Relief During COVID-19

The Government of Ontario has implemented a COVID-19 Recovery Rate. From June 1 to October 31, 2020, households, farms, and small businesses who pay Time-of-Use electricity rates will be charged 12.8¢/kWh around the clock.

The chart below shows the Time-of-Use rates effective June 1, 2020.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 12.8¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 12.8¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 12.8¢ per kilowatt hour
Two-Tiered Rates (customers with conventional meters)

A very small number of Ontario electricity customers are billed using tiered rates. Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below show the rates and tiers for Residential customers. For more information visit the Ontario Energy Board's website.

Residential Customers

Current Rates - May 1 to October 31, 2022

ThresholdPricing

Up to 600 kilowatt hours used in 30 days

9.8¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.5¢ per kilowatt hour

Previous Rates - February 8 to April 30, 2022

February 8, 2022 - Time-of-Use and Tiered prices have resumed.

January 18 through February 7, 2022, electricity prices were set at the off-peak price of 8.2¢/kWh, 24 hours per day for all regulated price plan customers. The off-peak rate was applied automatically to residential, small businesses and farms who pay Time-of-Use or Tiered prices set by the Ontario Energy Board.

On February 8, 2022, RPP Tiered prices resumed:

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

9.8¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.5¢ per kilowatt hour

Previous Rates - January 18 to February 7, 2022

Rate Changes for Residential and Small Business Customers Effective January 18, 2022

From January 18, 2022 through February 7, 2022, the government of Ontario is implementing a discounted RPP rate for residential and small business customers of 8.2¢/kWh. This rate will be in place all day, every day, regardless of whether your rate plan is Tiered or Time of Use.

This rate will be applied automatically, and it will not affect your rate option (Tiered or TOU) once the discounted rate expires; you are not required to do anything.

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

8.2¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 8.2¢ per kilowatt hour

Previous Rates - November 1, 2021 to January 17, 2022

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

9.8¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.5¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2021

ThresholdPricing

Up to 600 kilowatt hours used in 30 days

9.8¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.5¢ per kilowatt hour

Previous Rates - February 23 to April 30, 2021

Electricity Rate Changes for Residential and Small Business Customers Effective February 23, 2021

From January 1 through February 22, 2021, the government of Ontario implemented a discounted RPP rate for residential and small business customers of 8.5¢/kWh. This rate was in place regardless of whether your rate plan is Tiered or Time-of-Use.

On February 23, 2021, RPP Tiered prices resumed:

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

10.1¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.8¢ per kilowatt hour

Previous Rates - January 1 to February 22, 2021

Rate Changes for Residential and Small Business Customers Effective January 1, 2021

From January 1, 2021 through February 22, 2021, the government of Ontario is implementing a discounted RPP rate for residential and small business customers of 8.5¢/kWh. This rate will be in place all day, every day, regardless of whether your rate plan is Tiered or Time of Use.

This rate will be applied automatically, and it will not affect your rate option (Tiered or TOU) once the discounted rate expires; you are not required to do anything.

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

8.5¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 8.5¢ per kilowatt hour

Previous Rates - November 1 to December 31, 2020

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

12.6¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 14.6¢ per kilowatt hour

Previous Rates - November 1, 2019 to October 31, 2020 

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

11.9¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 13.9¢ per kilowatt hour
Energy Retailer Contract Rates (customers with a contract with an energy retailer) 

Customers who have signed a contract with an energy retailer do not pay Time-of-Use or tiered rates. They pay the price stated in their contract plus the Global Adjustment amount at market rates.

 Global Adjustment

Most electricity generating companies get a guaranteed price for the electricity that they produce. The Global Adjustment is the difference between that guaranteed price and the money the generators earn in the wholesale marketplace. The Global Adjustment also covers the costs of some conservation programs.  

All electricity consumers have to pay a share of the Global Adjustment. The Time-of-Use and Two-Tiered electricity rates already include an estimate of the Global Adjustment. If you sign up for a contract with an energy retailer, you have to pay your share of the Global Adjustment on top of the contract price. The Global Adjustment will also appear as a separate line on your bill.

 

Other Rates

Delivery Charges

Delivery charges cover the cost of delivering electricity from generating stations across Ontario to the Guelph and Rockwood communities and then to your home. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate the provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use.

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, also consumes power before it gets to your home. The Delivery charge also includes costs relating to electricity lost through distribution. 

Type of Charge Pricing

Monthly Service Charge - per 30 days

$31.44 per month

Distribution Volumetric

  • Additional Global Adjustment Rate Rider credit of ($0.0021) per kWh applies to Residential customers with an Energy Retailer contract
$0.0003 per kilowatt hour

Transmission Connection 

  • Distribution loss factor applied to consumption
$0.0067 per kilowatt hour

Transmission Network

  • Distribution loss factor applied to consumption
$0.0090 per kilowatt hour

 

 Regulatory Charges
Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration

  • Does not apply to customers with a retail contract
$0.25 per month

Service Charges

 Miscellaneous Residential Service Charges
 

Type of Service Charge

Amount
New Account Set-Up Charge $8.75
Returned Cheque Charges  $8.55 plus bank charges

Reconnection at Meter for Non-Payment (during business hours) Charge

$20.00
Reconnection at Meter for Non-Payment (after business hours) Charge $50.00

Reconnection at Pole for Non-Payment (during business hours) Charge

$50.00
Reconnection at Pole for Non-Payment (after business hours) Charge $95.00
Arrears Certificate

If you require an Arrears Certificate to check a property for outstanding charges, mail the following to the address below:

  • Letter from the lawyer requesting the Arrears Certificate
  • Authorization letter from the vendor
  • $15 cheque (tax included) made payable to Guelph Hydro

Mail to:

Customer Service Department
Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive
Guelph, ON
N1G 4Y1

$15.00
Service Call - Customer Owned Equipment $17.50
Meter Dispute Charge (plus Measurement Canada fees if the meter is found to be correct) $10.00
Late Payment Charges - per month 
(effective annual rate 19.56% per annum or 0.04896% compounded daily rate)
1.5%

Type of Credit

 Amount

One-Time Credit for Registering for ebilling

  • Appears on the fourth bill after registering for ebilling
($10.00)