Residential Rates and Service Charges

Residential Rates

Residential customers automatically fall under Ontario's Regulated Price Plan (RPP) for the commodity portion of your electricity bill, where you are charged a regulated price per kilowatt hour (kWh) for the electricity you use. The Ontario Energy Board sets the RPP rates once a year on November 1.

Residential customers can submit a request to switch from Time-of-Use Pricing to Tiered Pricing or Ultra-Low Overnight Pricing for their electricity usage. You can switch your rate option in MyEnergy View or use our online form.

Please select the type of electricity rates that are applicable to you.

For more information, view the Guelph and Rockwood Rate Schedule.

Rates Charged for the Electricity You Use

Time-of-Use Rates

Most residential and small commercial customers have a smart meter and pay Time-of-Use (TOU) rates. 

There are three TOU price periods: On-peak, Mid-peak, and Off-peak. TOU price periods change twice a year in summer (May 1 to October 31) and in winter (November 1 to April 30). With TOU rates, you can help manage your electricity costs by shifting your usage to lower price periods when possible.

Time-of-Use rates are set by the Ontario Energy Board. Alectra Utilities passes this cost through to you, without mark-up, and pays it directly to our suppliers.  

Time of Use Peak Periods

Current Rates - November 1, 2023 to April 30, 2024

The chart below shows the Time-of-Use rates effective November 1, 2023:

Time-of-Use RatesPricing
Green Time-of-Use Off Peak Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.7¢ per kilowatt hour
Yellow Time-of-Use Mid-Peak Mid-Peak - 11 a.m to 5 p.m. 12.2¢ per kilowatt hour
Red Time-of-Use On-Peak On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

18.2¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2023

 The chart below shows the Time-of-Use rates effective May 1, 2023:
Time-of-Use RatesPricing
Green Time-of-Use Off Peak Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 7.4¢ per kilowatt hour
Yellow Time-of-Use Mid-Peak Mid-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 10.2¢ per kilowatt hour
Red Time-of-Use On-Peak On-Peak - 11 a.m. to 5 p.m.

15.1¢ per kilowatt hour

Previous Rates - November 1, 2022 to April 30, 2023

The chart below shows the Time-of-Use rates effective November 1, 2022:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 7.4¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 10.2¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

15.1¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2022

The chart below shows the Time-of-Use rates effective May 1, 2022:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 11.3¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 11 a.m. to 5 p.m.

17.0¢ per kilowatt hour

Previous Rates - February 8 to April 30, 2022

February 8, 2022 - Time-of-Use and Tiered prices have resumed.

January 18 through February 7, 2022, electricity prices were set at the off-peak price of 8.2¢/kWh, 24 hours per day for all regulated price plan customers. The off-peak rate was applied automatically to residential, small businesses and farms who pay Time-of-Use or Tiered prices set by the Ontario Energy Board.

On February 8, 2022, RPP Time-of-Use prices resumed:

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 11.3¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

17.0¢ per kilowatt hour

Previous Rates - January 18 to February 7, 2022

Rate Changes for Residential and Small Business Customers Effective January 18, 2022

From January 18, 2022 through February 7, 2022, the government of Ontario is implementing a discounted RPP rate for residential and small business customers of 8.2¢/kWh. This rate will be in place all day, every day, regardless of whether your rate plan is Tiered or Time of Use.

This rate will be applied automatically, and it will not affect your rate option (Tiered or TOU) once the discounted rate expires; you are not required to do anything.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 8.2¢ per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 8.2¢ per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

8.2¢ per kilowatt hour

Tiered Rates

With Tiered Pricing, you can use a certain amount of electricity each month at a lower price. Once that limit (threshold) is exceeded, a higher price applies. The monthly Tier threshold for Residential customers changes twice a year: 600 kWh during the summer period (May 1 to October 31); 1,000 kWh during the winter period (November 1 to April 30).

Tiered rates are set by the Ontario Energy Board. Alectra Utilities passes this cost through to you, without mark-up, and pays it directly to our suppliers.

Tiered Thresholds

Residential Customers

Current Rates - November 1, 2023 to April 30, 2024

ThresholdPricing

Up to 1,000 kilowatt hours used in 30 days

10.3¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 12.5¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2023

ThresholdPricing

Up to 600 kilowatt hours used in 30 days

8.7¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 10.3¢ per kilowatt hour

Previous Rates - November 1, 2022 to April 30, 2023

ThresholdPricing

Up to 1,000 kilowatt hours used in 30 days

8.7¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 10.3¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2022

ThresholdPricing

Up to 600 kilowatt hours used in 30 days

9.8¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.5¢ per kilowatt hour

Previous Rates - February 8 to April 30, 2022

February 8, 2022 - Time-of-Use and Tiered prices have resumed.

January 18 through February 7, 2022, electricity prices were set at the off-peak price of 8.2¢/kWh, 24 hours per day for all regulated price plan customers. The off-peak rate was applied automatically to residential, small businesses and farms who pay Time-of-Use or Tiered prices set by the Ontario Energy Board.

On February 8, 2022, RPP Tiered prices resumed:

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

9.8¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 11.5¢ per kilowatt hour

Previous Rates - January 18 to February 7, 2022

Rate Changes for Residential and Small Business Customers Effective January 18, 2022

From January 18, 2022 through February 7, 2022, the government of Ontario is implementing a discounted RPP rate for residential and small business customers of 8.2¢/kWh. This rate will be in place all day, every day, regardless of whether your rate plan is Tiered or Time of Use.

This rate will be applied automatically, and it will not affect your rate option (Tiered or TOU) once the discounted rate expires; you are not required to do anything.

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

8.2¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 8.2¢ per kilowatt hour
Ultra-Low Overnight Rates

The Ultra-Low Overnight (ULO) price plan has four price periods: On-peak, Mid-peak, Weekend Off-peak, and Ultra-Low Overnight. The ULO price periods are the same all year round. With ULO pricing, you can help manage your electricity costs by shifting high usage activities, like electric vehicle charging, to lower price periods when possible.

Ultra-Low Overnight rates are set by the Ontario Energy Board. Alectra Utilities passes this cost through to you, without mark-up, and pays it directly to our suppliers.

Ultra-Low Overnight Rate Periods

Current Rates - November 1, 2023 to October 31, 2024

The chart below shows the Ultra-Low Overnight rates effective November 1, 2023:

Ultra-Low Overnight RatesPricing
Blue Ultra-Low Overnight Peak Ultra-Low Overnight - 11 p.m. to 7 a.m. every day 2.8¢ per kilowatt hour
Green Ultra-Low Off-Peak Off-Peak - 7 a.m. to 11 p.m. weekends and holidays 8.7¢ per kilowatt hour
Yellow Ultra-Low Mid-Peak Mid-Peak - 7 a.m. to 4 p.m. and 9 p.m. to 11 p.m. weekdays

12.2¢ per kilowatt hour

Purple Ultra-Low Off-Peak On-Peak - 4 p.m. to 9 p.m. weekdays 28.6¢ per kilowatt hour

Previous Rates - May 1 to October 31, 2023

Ultra-Low Overnight RatesPricing
Blue Ultra-Low Overnight Peak Ultra-Low Overnight - 11 p.m. to 7 a.m. every day 2.4¢ per kilowatt hour
Green Ultra-Low Off-Peak Off-Peak - 7 a.m. to 11 p.m. weekends and holidays 7.4¢ per kilowatt hour
Yellow Ultra-Low Mid-Peak Mid-Peak - 7 a.m. to 4 p.m. and 9 p.m. to 11 p.m. weekdays

10.2¢ per kilowatt hour

Purple Ultra-Low Off-Peak On-Peak - 4 p.m. to 9 p.m. weekdays 24.0¢ per kilowatt hour
 
Energy Retailer Contract Rates (customers with a contract with an energy retailer) 

Customers who have signed a contract with an energy retailer do not pay Time-of-Use or Tiered rates. They pay the price stated in their contract plus the Global Adjustment amount at market rates.

 Global Adjustment

Most electricity generating companies get a guaranteed price for the electricity that they produce. The Global Adjustment is the difference between that guaranteed price and the money the generators earn in the wholesale marketplace. The Global Adjustment also covers the costs of some conservation programs.  

All electricity consumers have to pay a share of the Global Adjustment. The Time-of-Use, Tiered, and Ultra-Low Overnight electricity rates already include an estimate of the Global Adjustment. If you sign up for a contract with an energy retailer, you have to pay your share of the Global Adjustment on top of the contract price. The Global Adjustment will also appear as a separate line on your bill.

 

Other Rates

Delivery Charges

Delivery charges cover the cost of delivering electricity from generating stations across Ontario to the Guelph and Rockwood communities and then to your home. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate the provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use.

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, also consumes power before it gets to your home. The Delivery charge also includes costs relating to electricity lost through distribution. 

Type of Charge Pricing

Monthly Service Charge

$33.94 per month

Distribution Volumetric

  • Additional Global Adjustment Rate Rider of $0.0003 per kWh applies to Residential customers with an Energy Retailer contract
$0.0039 per kilowatt hour

Transmission Connection 

  • Distribution loss factor applied to consumption
$0.0079 per kilowatt hour

Transmission Network

  • Distribution loss factor applied to consumption
$0.0106 per kilowatt hour

 

 Regulatory Charges
Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0059 per kilowatt hour

Standard Supply Service Administration

  • Does not apply to customers with a retail contract
$0.25 per month

Service Charges

 Miscellaneous Residential Service Charges
 

Type of Service Charge

Amount
New Account Set-Up Charge $8.75
Returned Cheque Charges  $8.55 plus bank charges

Reconnection at Meter for Non-Payment (during business hours) Charge

$20.00
Reconnection at Meter for Non-Payment (after business hours) Charge $50.00

Reconnection at Pole for Non-Payment (during business hours) Charge

$50.00
Reconnection at Pole for Non-Payment (after business hours) Charge $95.00
Arrears Certificate

If you require an Arrears Certificate to check a property for outstanding charges, mail the following to the address below:

  • Letter from the lawyer requesting the Arrears Certificate
  • Authorization letter from the vendor
  • $15 cheque (tax included) made payable to Guelph Hydro

Mail to:

Customer Service Department
Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive
Guelph, ON
N1G 4Y1

$15.00
Service Call - Customer Owned Equipment $17.50
Meter Dispute Charge (plus Measurement Canada fees if the meter is found to be correct) $10.00
Late Payment Charges - per month 
(effective annual rate 19.56% per annum or 0.04896% compounded daily rate)
1.5%

Type of Credit

 Amount

One-Time Credit for Registering for ebilling

  • Appears on the fourth bill after registering for ebilling
($10.00)