Residential Rates and Service Charges

Residential Rates

Residential customers automatically fall under Ontario's Regulated Price Plan (RPP) for the commodity portion of your electricity bill, where you are charged a regulated price per kilowatt hour (kWh) for the electricity you use. The Ontario Energy Board sets the RPP rates twice a year on May 1 and November 1. 

Please select the type of electricity rates that are applicable to you.

For more information, view the Guelph and Rockwood Rate Schedule.

Changes to your electricity bill: Ontario Electricity Rebate

Starting November 1, 2019, the Government of Ontario changed how subsidies are presented on electricity bills for residential and small business customers. All subsidies provided under the Ontario Rebate for Electricity Consumers Act, 2016 are now combined in a new line item named “Ontario Electricity Rebate.”

Residential customers will continue to have the new rebate applied and need not take any further action. 

Your bill now shows the full price of electricity, and the combined subsidy of approximately 32 per cent is applied to the pre-tax bill amount. OESP customers will also see a line item for the total Ontario support that they receive. Electricity consumption up to October 31 will be rebated under the old program, so during the transition you will see both rebates listed on your bill.

Learn more at OEB.ca or call 1-877-632-2727.

Rates Charged for the Electricity You Use

Time-of-Use Rates (customers with a smart meter)

Most residential and small commercial customers have a smart meter and pay Time-of-Use (TOU) rates.

With TOU rates, you pay according to the time of day you use electricity. Time-of-use prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity in Ontario are used. When demand rises, more expensive forms of electricity production are called upon, making prices higher. 

Time-of-Use time periods chart

The rates quoted cover the cost of electricity purchased on your behalf. Alectra Utilities, formerly Guelph Hydro, passes this cost through to you, without mark-up, and pays it directly to our suppliers. 

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

The chart below shows the Time-of-Use rates effective March 24, 2020.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and all day Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 10.1 cents per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 10.1 cents per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 10.1 cents per kilowatt hour
Two-Tiered Rates (customers with conventional meters)

A very small number of Ontario electricity customers are billed using tiered rates. Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The charts below show the rates and tiers for each type of customer. For more information visit the Ontario Energy Board's website.

Residential Customers

Rates effective November 1, 2019

ThresholdPricing

Up to 1000 kilowatt hours used in 30 days

11.9¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 13.9¢ per kilowatt hour

Non-Residential Customers

Rates effective May 1, 2019

ThresholdPricing

Up to 750 kilowatt hours used in 30 days

7.7¢ per kilowatt hour

Remaining kilowatt hours used in 30 days

8.9¢ per kilowatt hour

Energy Retailer Contract Rates (customers with a contract with an energy retailer) 

Customers who have signed a contract with an energy retailer do not pay Time-of-Use or tiered rates. They pay the price stated in their contract plus the Global Adjustment amount at market rates.

 Global Adjustment

Most electricity generating companies get a guaranteed price for the electricity that they produce. The Global Adjustment is the difference between that guaranteed price and the money the generators earn in the wholesale marketplace. The Global Adjustment also covers the costs of some conservation programs.  

All electricity consumers have to pay a share of the Global Adjustment. The Time-of-Use and Two-Tiered electricity rates already include an estimate of the Global Adjustment. If you sign up for a contract with an energy retailer, you have to pay your share of the Global Adjustment on top of the contract price. The Global Adjustment will also appear as a separate line on your bill.

 

Other Rates

Delivery Charges

Delivery charges cover the cost of delivering electricity from generating stations across Ontario to the Guelph and Rockwood communities and then to your home. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate the provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use.

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, also consumes power before it gets to your home. The Delivery charge also includes costs relating to electricity lost through distribution. 

Type of Charge Pricing

Monthly Service Charge - per 30 days

$30.11 per month

Transmission Connection 

  • Distribution loss factor applied to consumption
$0.0061 per kilowatt hour

Transmission Network 

  • Distribution loss factor applied to consumption
$0.0071 per kilowatt hour

 

 Regulatory Charges
Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration

  • Does not apply to customers with a retail contract
$0.25 per month

Service Charges

 Miscellaneous Residential Service Charges
 

Type of Service Charge

Amount
New Account Set-Up Charge $8.75
Returned Cheque Charges  $8.55 plus bank charges
Collection of Account Charge With No Disconnect $9.00
Disconnect / Reconnect at Meter for Non-Payment (during business hours) Charge $20.00

Disconnect / Reconnect at Pole for Non-Payment (during business hours) Charge

$50.00
Arrears Certificate

If you require an Arrears Certificate to check a property for outstanding charges, mail the following to the address below:

  • Letter from the lawyer requesting the Arrears Certificate
  • Authorization letter from the vendor
  • $15 cheque (tax included) made payable to Guelph Hydro

Mail to:

Customer Service Department
Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive
Guelph, ON
N1G 4Y1

$15.00
Service Call - Customer Owned Equipment $17.50
Meter Dispute Charge (plus Measurement Canada fees if the meter is found to be correct) $10.00
Late Payment Charges (compounded monthly on past due balances - 19.56% per year) 1.5%

Type of Credit

 Amount

One-Time Credit for Registering for ebilling

  • Appears on the fourth bill after registering for ebilling
($10.00)