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Service Charges

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Explanation of Terminology

Electricity

This is the cost of the electricity supplied to you during this billing period and is the part of the bill that is subject to competition.

Delivery

These are the costs of delivering electricity from generating stations across the Province to Alectra Utilities (formerly Guelph Hydro) then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business. Alectra Utilities (formerly Guelph Hydro) collects this money and pays this amount directly to suppliers. When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business.

Global Adjustment

The Global Adjustment is an adjustment for the difference between the rates paid to regulated and contracted generators and the market price. This will be either a credit or a charge depending on the prices for electricity in the Independent Electricity System Operator (IESO) spot market. Global Adjustment is applicable to large commercial consumers and consumers having a retailer agreement.

Power Factor Charge

Power Factor is a measure of how effectively your equipment converts electric current into useful power output, such as heat, light or mechanical motion. Low power factor, or less effective use of electric current, will be an added cost to your bill. There are two kinds of power: usable power called kilowatts (kW), and reactive power called kiloVAR (kVAR). The ratio of your usable power consumption to your reactive power consumption determines your power factor. When your power factor drops below 90%, a power factor surcharge is applied to cover the cost of supplying additional reactive power.

Regulatory Charges

Regulatory Charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include costs associated with funding Ministry of Energy conservation and renewable energy programs.

Our service charges are approved by the Ontario Energy Board. Please note that HST applies where applicable.

Type of Service Charge

Amount

New Account Set-Up Charge

$8.75

Returned Cheque Charges

$8.55 plus bank charges

Reconnection at Meter for Non-Payment (during business hours) Charge

$20.00

Reconnection at Meter for Non-Payment (after business hours) Charge

$50.00

Reconnection at Pole for Non-Payment (during business hours) Charge

$50.00

Reconnection at Pole for Non-Payment (after business hours) Charge

$95.00

Arrears Certificate

If you require an Arrears Certificate to check a property for outstanding charges, mail the following to the address below:

Letter from the lawyer requesting the Arrears Certificate
Authorization letter from the vendor
$15 cheque (tax included) made payable to Guelph Hydro

Mail to:

Customer Service Department
Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive
Guelph, ON
N1G 4Y1

$15.00

Service Call - Customer Owned Equipment

$17.50

Meter Dispute Charge (plus Measurement Canada fees if the meter is found to be correct)

$10.00

Late Payment Charges - per month
(effective annual rate 19.56% per annum or 0.04896% compounded daily rate)

1.5%

Type of Credit	Amount
One-Time Credit for Registering for ebilling Appears on the fourth bill after registering for ebilling	($10.00)

Type of Credit

Amount

One-Time Credit for Registering for ebilling

Appears on the fourth bill after registering for ebilling

($10.00)

Service Charges

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Explanation of Terminology

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