Service Charges

Our service charges are approved by the Ontario Energy Board. Please note that HST applies where applicable.

Type of Service Charge

New Account Set-Up Charge $8.75
Returned Cheque Charges  $8.55 plus bank charges
Collection of Account Charge With No Disconnect $9.00
Disconnect / Reconnect at Meter for Non-Payment (during business hours) Charge $20.00

Disconnect / Reconnect at Pole for Non-Payment (during business hours) Charge

Arrears Certificate

If you require an Arrears Certificate to check a property for outstanding charges, mail the following to the address below:

  • Letter from the lawyer requesting the Arrears Certificate
  • Authorization letter from the vendor
  • $15 cheque (tax included) made payable to Guelph Hydro

Mail to:

Customer Service Department
Alectra Utilities (formerly Guelph Hydro)
395 Southgate Drive
Guelph, ON
N1G 4Y1

Service Call - Customer Owned Equipment $17.50
Meter Dispute Charge (plus Measurement Canada fees if the meter is found to be correct) $10.00
Late Payment Charges (compounded monthly on past due balances - 19.56% per year) 1.5%

Type of Credit


One-Time Credit for Registering for ebilling

  • Appears on the fourth bill after registering for ebilling